Summary
Overview
Work History
Education
Skills
Timeline
Generic
Angelito Saberdo

Angelito Saberdo

Angono,Rizal

Summary

Dynamic and results-driven professional with a proven track record, excelling in multitasking and problem-solving. Adept at de-escalation techniques and fostering teamwork, I consistently enhance operational efficiency and customer satisfaction through effective communication and organization. Recognized for improving service outcomes and maintaining professionalism under pressure.

Overview

15
15
years of professional experience

Work History

Patient Coordinator

Optimal Health Network
10.2024 - 07.2025
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Verified patient insurance eligibility and entered patient information into system.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.

Escalations Specialist

Quantrics Enterprises
10.2022 - 04.2025
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
  • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.


Apple Technical Support Representative

Concentrix
12.2017 - 12.2019
  • Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
  • Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
  • Increased positive customer feedback by consistently providing knowledgeable and friendly assistance.

Customer Service Representative

247 Customer Philippines
05.2010 - 12.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Marketing Management

Rizal Technological University
Mandaluyong City, Metro Manila, Philippines
04-2003

Skills

  • De-escalation techniques
  • MS office
  • Sales and upselling
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Calm and professional under pressure
  • Computer skills
  • Excellent communication

Timeline

Patient Coordinator

Optimal Health Network
10.2024 - 07.2025

Escalations Specialist

Quantrics Enterprises
10.2022 - 04.2025

Apple Technical Support Representative

Concentrix
12.2017 - 12.2019

Customer Service Representative

247 Customer Philippines
05.2010 - 12.2015

Bachelor of Science - Marketing Management

Rizal Technological University

Similar Profiles

CREATE PROFILE
Angelito Saberdo