ANGELITO LERUM
Senior Engineer/ Technical Specialist
Rizal
Summary
Result-oriented Technical Specialist with 5+ years experience in a printing industry looking for a technical role where I can contribute my expertise in providing technical support and excellent customer service. Strong analytic and troubleshooting skills.
Overview
12
12
years of professional experience
35
35
years of post-secondary education
Work History
Senior Engineer
Copier and Supplies Pte. Ltd.
Singapore
07.2022 - 01.2023
- Refurbished, troubleshooted, and repaired Canon Multi-Function Printers from low end to hi-end model.
- Installed and configured hardware, network, and applications.
- Provided technical support to client via phone and remote assistance.
- Attended service calls for corrective and preventive maintenance.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Fixed identified issues to increase productivity and boost workflows.
Servicedesk Specialist
Canon Marketing Philippines Inc.
Taguig
07.2020 - 06.2022
- Provided technical assistance to clients via phone call, remote, or email to resolve their problem either hardware, software, or network related issues.
- Accomplished service orders in CDSS assisted and /or resolved remotely.
- Collaborated with the technical team for technical issues (hardware, network, software solutions) and necessarily provide recommendation and solution.
- Conducted monitoring, analysis, and approval of parts requested by technical teams based on company guidelines.
- Monitored e-Maintenance system, remotely conducted troubleshooting on machines with error notifications, called out customers as necessary, and updated status.
- Conducted walkthrough to clients on how to use and manage the e-Services applications.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help.
- Assisted the company in the compliance of Zero Dishonesty Program.
Technician
Canon Singapore
Singapore
08.2018 - 07.2020
- Attended service calls for corrective and preventive maintenance.
- Installed and configured hardware, network, and applications.
- Collaborated in a role play with other engineers and technicians to share technical knowledge and experience.
- Performed troubleshooting and diagnosis on malfunctioning machines.
- Refurbished machines and spare parts to save cost.
- Monitored and maintained parts from the kitbag and participated in a yearly stocktakes.
- Participated in the seminars, technical training, customer related training, and other activities conducted by the company.
- Maintained quality assurance and customer satisfaction objectives.
Field Customer Engineer
Canon Marketing Philippines Inc.
Taguig
04.2011 - 07.2018
- Attended service orders to install and set up, troubleshoot, repair, upgrade, and provide solutions for any hardware or network related issues (scan and print) of the canon machines.
- Attended service calls for corrective and preventive maintenance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in the seminars, technical training, customer related training, and other activities conducted by the company.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Maintained quality assurance and customer satisfaction objectives.
Education
Bachelor of Science - Electronics and Communication Engineering
Institute of Creative Computer Technology
Cainta, Rizal 01.2002 - 01.2007
High School Diploma -
Marikina High School
Concepcion, Marikina City 06.1998 - 03.2022
No Degree - Elementary Education
Concepcion Elementary School
Concepcion, Marikina City 04.1992 - 04.1998
Skills
Proficiency in computer
CCNA(Cisco Certified Network Associate) level of knowledgeCan work with minimum supervisionSelf-motivated and can work under pressureWilling to undergo trainings and seminarsAnalytical and technical skillsExcellent Customer ServiceBecame ZD (Zero Dishonesty) Representative for ZD Programs in Canon Phil for year 2021&2022
Completed seminar in "Excellent Service Workshop", given by Asiapro Cooperative
Completed seminar in "Standardization and ISO 9000" given by ICCT Colleges, Phil
Completed seminar in "Transmission, Network Management and Data" given by ICCT Colleges, Phil
Attended seminar in "Wi- Fi Technology" given by ICCT Colleges, Phil
Completed training in "Computer Troubleshooting" given by ICCT Colleges, Phil
Timeline
Senior Engineer
Copier and Supplies Pte. Ltd.
07.2022 - 01.2023
Servicedesk Specialist
Canon Marketing Philippines Inc.
07.2020 - 06.2022
Technician
Canon Singapore
08.2018 - 07.2020
Field Customer Engineer
Canon Marketing Philippines Inc.
04.2011 - 07.2018
Bachelor of Science - Electronics and Communication Engineering
Institute of Creative Computer Technology
01.2002 - 01.2007
High School Diploma -
Marikina High School
06.1998 - 03.2022
No Degree - Elementary Education
Concepcion Elementary School
04.1992 - 04.1998