Summary
Overview
Work History
Education
Skills
Timeline
Generic
ANGELITO LERUM

ANGELITO LERUM

Senior Engineer/ Technical Specialist
Rizal

Summary

Result-oriented Technical Specialist with 5+ years experience in a printing industry looking for a technical role where I can contribute my expertise in providing technical support and excellent customer service. Strong analytic and troubleshooting skills.

Overview

12
12
years of professional experience
35
35
years of post-secondary education

Work History

Senior Engineer

Copier and Supplies Pte. Ltd.
Singapore
07.2022 - 01.2023
  • Refurbished, troubleshooted, and repaired Canon Multi-Function Printers from low end to hi-end model.
  • Installed and configured hardware, network, and applications.
  • Provided technical support to client via phone and remote assistance.
  • Attended service calls for corrective and preventive maintenance.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Fixed identified issues to increase productivity and boost workflows.


Servicedesk Specialist

Canon Marketing Philippines Inc.
Taguig
07.2020 - 06.2022
  • Provided technical assistance to clients via phone call, remote, or email to resolve their problem either hardware, software, or network related issues.
  • Accomplished service orders in CDSS assisted and /or resolved remotely.
  • Collaborated with the technical team for technical issues (hardware, network, software solutions) and necessarily provide recommendation and solution.
  • Conducted monitoring, analysis, and approval of parts requested by technical teams based on company guidelines.
  • Monitored e-Maintenance system, remotely conducted troubleshooting on machines with error notifications, called out customers as necessary, and updated status.
  • Conducted walkthrough to clients on how to use and manage the e-Services applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help.
  • Assisted the company in the compliance of Zero Dishonesty Program.

Technician

Canon Singapore
Singapore
08.2018 - 07.2020
  • Attended service calls for corrective and preventive maintenance.
  • Installed and configured hardware, network, and applications.
  • Collaborated in a role play with other engineers and technicians to share technical knowledge and experience.
  • Performed troubleshooting and diagnosis on malfunctioning machines.
  • Refurbished machines and spare parts to save cost.
  • Monitored and maintained parts from the kitbag and participated in a yearly stocktakes.
  • Participated in the seminars, technical training, customer related training, and other activities conducted by the company.
  • Maintained quality assurance and customer satisfaction objectives.

Field Customer Engineer

Canon Marketing Philippines Inc.
Taguig
04.2011 - 07.2018
  • Attended service orders to install and set up, troubleshoot, repair, upgrade, and provide solutions for any hardware or network related issues (scan and print) of the canon machines.
  • Attended service calls for corrective and preventive maintenance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Participated in the seminars, technical training, customer related training, and other activities conducted by the company.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Maintained quality assurance and customer satisfaction objectives.

Education

Bachelor of Science - Electronics and Communication Engineering

Institute of Creative Computer Technology
Cainta, Rizal
01.2002 - 01.2007

High School Diploma -

Marikina High School
Concepcion, Marikina City
06.1998 - 03.2022

No Degree - Elementary Education

Concepcion Elementary School
Concepcion, Marikina City
04.1992 - 04.1998

Skills

Proficiency in computer

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Timeline

Senior Engineer

Copier and Supplies Pte. Ltd.
07.2022 - 01.2023

Servicedesk Specialist

Canon Marketing Philippines Inc.
07.2020 - 06.2022

Technician

Canon Singapore
08.2018 - 07.2020

Field Customer Engineer

Canon Marketing Philippines Inc.
04.2011 - 07.2018

Bachelor of Science - Electronics and Communication Engineering

Institute of Creative Computer Technology
01.2002 - 01.2007

High School Diploma -

Marikina High School
06.1998 - 03.2022

No Degree - Elementary Education

Concepcion Elementary School
04.1992 - 04.1998

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ANGELITO LERUMSenior Engineer/ Technical Specialist