Angelique Tiara Rigor
Virtual Assistant
General Trias, Cavite
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack, Teams and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Sourcing Specialist
Appen
Chatswood
05.2022 - 05.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Employed analytical tools to calculate landed costs and determine cost-efficient method to deliver product to end-user.
- Participated in cross-functional activities to spark innovation, break bureaucratic boundaries and reduce production cycle times.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Collaborated with finance, procurement and operations leaders on global sourcing projects.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Maintained documentation for all purchases.
- Maximized value from business processes to eliminate inefficiencies and reduce costs.
- Facilitated supplier development programs to create productive partnerships that support production performance and quality objectives.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Managed cost reduction projects to meet budget and achieve healthier cost-base, while creating lasting competitive advantage.
- Developed long-term partnerships with key suppliers to improve performance across supply chain, generate greater cost efficiency and enable business to grow and develop.
- Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain.
- Utilized root cause analysis to address internal and external non-conformance issues and apply corrective action or intervention to prevent reoccurrence.
- Researched new vendors and partners to obtain most cost-effective pricing for goods.
- Managing helpful website to be partnered with.
Virtual Assistant
Offer Hunt
Califonia
12.2018 - 02.2022
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Managed CRM input, exports and clean up.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Completed business correspondence, transcription, and data entry.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Coordinated Skype calls across multiple time zones.
- Wrote press releases and posted updates to social media.
- Researched topics and events to support supervisor's work agenda and projects.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Conferred with customers by telephone, chat or email to provide information.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Uploaded files for team use on Google Suite and SharePoint.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record industry data.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Liaised between clients and vendors and maintained effective lines of communication.
- Conducting Interviews.
- Doing auditing for the policies.
- Making schedule for the team.
- Making sure to create a UP Training.
- Handling a team.
Executive Assistant
Summit Multi-Services Cooperative
Cubao
09.2016 - 10.2018
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled confidential and sensitive information with discretion and tact.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Facilitated training and onboarding for incoming staff.
- Transcribed meeting minutes to support business development and senior management teams.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Developed and maintained automated alert systems for important deadlines.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Filed paperwork and organized computer-based information.
- Handled incoming and outgoing mail, email and faxes.
- Led staff and vendors in providing high level of service for owner and guests.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Took notes and dictation at meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Screened personal and business calls and directed to appropriate party.
- Updated and maintained confidential databases and records.
- Coordinated events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Executive
Ibex Global`
Pasig
08.2014 - 08.2016
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Informed customers of upcoming promotions and deals to boost sales.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Centro Escolar University
Malolos, Bulacan 06.2010 - 04.2012
Skills
Procurement
undefinedTimeline
Sourcing Specialist
Appen
05.2022 - 05.2023
Virtual Assistant
Offer Hunt
12.2018 - 02.2022
Executive Assistant
Summit Multi-Services Cooperative
09.2016 - 10.2018
Customer Service Executive
Ibex Global`
08.2014 - 08.2016
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Centro Escolar University
06.2010 - 04.2012
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