ANGELIQUE SOLIJON
Virtual Assistant
Las Piñas City
Summary
Valued Assistant Project Manager addresses complex obstacles with experienced insight and anticipation. Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations. Determined advocate of safe and ethical work environment for staff to comfortably accomplish project objectives according to organizational standards.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Auto Claims Representative/Data Entry
MGA LLC & Reliant General Insurance Services
Plano
05.2023 - 10.2023
- Handles auto insurance claims, existing and new claims inbound calls
- Data entry for auto policies.
Sales Associate
Travelpass Group
Parkway, South Jordan
04.2004 - 02.2023
- Handles booking and sales for hotel reservations.
Inbound Voice Process Associate
Allied Solutions, Coforge BPS Philippines, Inc
11.2021 - 02.2023
- Alabang, Muntinlupa City 1781
- Handles loan verification for auto policies only.
Outbound Voice Process Associate
Allied Solutions, SLK Global Philippines, Inc
11.2004 - 05.2021
- Alabang, Muntinlupa City 1781
- Handles loan verification for auto and home policies.
Disputes Process Associate
SLK Global Philippines, Inc
05.2003 - 06.2019
- Alabang, Muntinlupa City 1781
- Handles checking, savings, debit card and credit card disputes for personal and business accounts.
Demand Deposit Process Associate
SLK Global Philippines, Inc
07.2018 - 06.2019
- Alabang, Muntinlupa City 1781
- Handles checking, savings, debit card and credit card customer inquiries such as balance inquiries, funds transfer requests, account maintenance, travel notification, statement copies request, online banking support.
Customer Service Representative
Collabera Technologies Private Limited Inc
Makati City
10.2017 - 04.2018
- Handles post purchases queries, sales, price match, lost/stolen/damaged/missing parts packages, gift cards, payment issues, order problems, modification or fulfillment methods for Best Buy online customers.
Virtual Assistant / Project Manager
Astek Marketing Group
03.2016 - 09.2016
- Contact potential business owners and CEOs to set an appointment for discussion and presentation of our IT services
- Managed a team of 10 people in providing their everyday workload and assist them of their needs to be more effective with their job
- Assist company owner with team’s payroll
Customer Service Associate II
FIS Global Solutions Philippines Inc
Makati City
11.2014 - 06.2015
- Assist Certegy Check Services customers in their bill payments
- Handle complains and provide resolution regarding customer’s payment.
Senior Operations Associate
Capital One Philippines Support Services Corporation
10.2013 - 02.2014
- ( Note: due to the merger of HSBC and Capital One, I was hired by Capital One)
- Alabang, Muntinlupa City, Philippines 1770
- Assist customers with their credit card inquiries and issues such as disputes, lost/stolen cards, and others
- Resolve conflicts and manage customer expectations
Associate – Customer Service and Sales
HSBC Electronic Data Processing Inc
Muntinlupa City
04.2010 - 09.2013
- Assist customers with their credit card inquiries and issues such as disputes, lost/stolen cards, and others
- Resolve conflicts and mange customer expectations
International Market Researcher
Western WATS Philippines Inc
Lapu-Lapu City
03.2005 - 06.2008
- Conduct interviews with US citizens through phone for a client in the retail, politics, education and medical industry.
Education
Introduction to Computers with Internet Proficiency -
STI Computer School
01.2001 - 05.2001
School Graduate - undefined
Long Beach Polytechnic High School
Long Beach, CA 01.1986 - 05.1988
Skills
QUALIFICATIONExceptional customer service skillsExcellent English communication and writing skillsStrong interpersonal, customer, and leadership skillsMotivated and IndustriousGreat in active listening and problem solving
Insurance regulations knowledge
Claims handling
Risk Assessment
Database-savvy
Insurance coverage verification
Data integrity
Analytical and Critical Thinking
Problem-Solving
Automobile claims specialist
Denied claims identification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Auto Claims Representative/Data Entry
MGA LLC & Reliant General Insurance Services
05.2023 - 10.2023
Inbound Voice Process Associate
Allied Solutions, Coforge BPS Philippines, Inc
11.2021 - 02.2023
Demand Deposit Process Associate
SLK Global Philippines, Inc
07.2018 - 06.2019
Customer Service Representative
Collabera Technologies Private Limited Inc
10.2017 - 04.2018
Virtual Assistant / Project Manager
Astek Marketing Group
03.2016 - 09.2016
Customer Service Associate II
FIS Global Solutions Philippines Inc
11.2014 - 06.2015
Senior Operations Associate
Capital One Philippines Support Services Corporation
10.2013 - 02.2014
Associate – Customer Service and Sales
HSBC Electronic Data Processing Inc
04.2010 - 09.2013
International Market Researcher
Western WATS Philippines Inc
03.2005 - 06.2008
Outbound Voice Process Associate
Allied Solutions, SLK Global Philippines, Inc
11.2004 - 05.2021
Sales Associate
Travelpass Group
04.2004 - 02.2023
Disputes Process Associate
SLK Global Philippines, Inc
05.2003 - 06.2019
Introduction to Computers with Internet Proficiency -
STI Computer School
01.2001 - 05.2001
School Graduate - undefined
Long Beach Polytechnic High School
01.1986 - 05.1988