Angelique Rufo Marquez

• Verify validity of member's health insurance and assist them on their concern and/or queries on their transport booking in connection to their scheduled Medical Visit on Healthcare facility via telephone communication.
• Handled health insurance member's reservation or re-scheduling of transportation for medical visit.
• Non-Voice assignment: Part of a special project's team that handled 4 direct request of client;

1. Checking of members eligibility to avail services.

2. Sorting of members status if for re-activation, deactivation or for termination of booked transportation,

3. Filtering booked transportation trips that is out of the scope of the Modivcare, doing outbound call to the member to notify the cancellation of their booked trips.

4. Update Rolodex, which is an application that stores Healthcare Facility information, add missing Healthcare facility and delete duplicate health facility entries on the rolodex.

• Lead a team conducting onsite survey for research purposes.
• Collate all data gathered by the team on the field and encode it to a computer for data processing.

• Assist children patients and perform pre-check up procedures information like; Name, Date of Birth, Weight, Height, Temperature, etc.
• Receive payment from patients after the check up.