ANGELIQUE RUBIO
Davao City,Philippines
Summary
Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Experienced in setting appointments and managing schedules for sales teams.
Overview
2026
2026
years of professional experience
Work History
Freelance Appointment Setter
(Self-Employed)
03.2025 - 12.2025
- Managed inbound and outbound calls with potential clients, fostering strong relationships.
- Conducted outbound messaging to engage potential clients and generate interest.
- Utilised CRM software to maintain accurate client records, facilitating timely follow-up activities.
- Prioritised tasks to manage multiple calendars, preventing scheduling conflicts and ensuring smooth operations.
Customer Service Representative
Infinite Age
05.2024 - 01.2025
- Managed inbound customer service calls, resolving queries and complaints to ensure customer satisfaction.
- Resolved service issues promptly to maintain high customer satisfaction.
- Assisted customers with product-related queries, feedback, and complaints to enhance overall experience.
Customer Service Specialist
AWESOME OS
Davao City
09.2020 - 02.2024
- Triaged and resolved support requests across phone, email, and live chat, prioritising urgent issues for swift resolution.
- Handled incoming support inquiries via phone, chat, and email, ensuring timely and effective assistance.
- Successfully de-escalated tense situations with frustrated customers by demonstrating patience, empathy, and a solution-oriented approach.
- Managed multiple concurrent chats, maintaining a professional demeanor and timely responses under pressure.
- Documented customer interactions meticulously, facilitating proper follow-up and effective resolution of issues.
Senior Representative II
AWESOME OS
Davao City
- Improved account reputation by consistently delivering exceptional customer service and addressing client needs effectively.
- Handled supervisor escalations in absence of Team Leaders, providing timely resolutions for customer issues.
- Optimized workflow efficiency through diligent organization of tasks, documentation, and resources.
- Supported onboarding of new customer service representatives, ensuring smooth integration into the team.
Seasonal Team Manager
AWESOME OS
Davao City
- Guide members through the administrative procedure.
- Check members' daily output by going through their solved, and unsolved tickets.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
Education
Bachelor of Business Management - Finance
Holy Cross College of Calinan, Inc.
Davao City, DAS03-2020
Skills
- Project Management
- Creativity
- Problem Solving
- Customer Service Oriented
- Leadership
- Google workspace
- Google drive
- Excel
- Word
- Microsoft Teams
- Customer relationship management
- CRM software usage
- Outbound calling
Languages
Visaya
First Language
English
Proficient
C2
Tagalog
Intermediate
B1
Timeline
Freelance Appointment Setter
(Self-Employed)
03.2025 - 12.2025
Customer Service Representative
Infinite Age
05.2024 - 01.2025
Customer Service Specialist
AWESOME OS
09.2020 - 02.2024
Senior Representative II
AWESOME OS
Seasonal Team Manager
AWESOME OS
Bachelor of Business Management - Finance
Holy Cross College of Calinan, Inc.