Angelique desoloc
BSHRM
Antipolo City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
2
2
Certifications
1
1
Language
Work History
Massage Therapist
Freelance
06.2022 - Current
- Cleaned and disinfected treatment areas, massage beds and equipment to maintain customer health and safety.
- Managed scheduling and appointments efficiently, maximising client satisfaction and operational productivity.
- Discussed treatment with patients to increase involvement.
- Assisted patients to access relaxation techniques and functional activities.
- Guaranteed repeat customers by providing compassionate, attentive massage therapy techniques.
- Built strong relationships with patients by providing personalised support and individualised care.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
On call cleaner
Freelance
03.2022 - Current
- Followed sanitisation, health and hygiene regulations.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
Supermarket Cashier
Robinson's Supermarket
08.2016 - 12.2016
- Greeted customers enthusiastically, engaging in conversation to ensure friendly, professional customer care.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Scanned items with precision and speed, reducing customer wait times.
- Handled cash, credit, and debit transactions, ensuring accurate change and receipt issuance.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained a high level of professionalism and courtesy, addressing customer queries promptly.
Supermarket Cashier
Robinson's Supermarket
01.2016 - 06.2016
- Processed payments by cash, cheque, or card to complete transactions.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Calculated and provided accurate change to customers after transactions.
- Worked with tireless energy and drive to meet service targets and improve till-point efficiency.
Education
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
ICCT COLLAGES INC.
ANTIPOLOBachelor of Science - HIGH SCOOL
GOV. ISIDRO S. RODRIGUEZ SR. MEMORIAL NATIONAL HS
Cainta, RIZALBachelor of Science - ELEMENTARY
MAMBUGAN ELEMENTARY SCHOOL
ANTIPOLOAdditional Information
Age: 30 yrs old
Place of Birth: Antipolo City
Height: 4'11 ft
Weight: 52 kg
Date of Birth: August 1, 1995
Gender: Female
Nationality: Filipino
Marital Status: Single
Religion: Roman Catholic
Certification
HOUSEKEEPING NCII
Timeline
Massage Therapist
Freelance
06.2022 - Current
On call cleaner
Freelance
03.2022 - Current
Supermarket Cashier
Robinson's Supermarket
08.2016 - 12.2016
Supermarket Cashier
Robinson's Supermarket
01.2016 - 06.2016
Bachelor of Science - HIGH SCOOL
GOV. ISIDRO S. RODRIGUEZ SR. MEMORIAL NATIONAL HS
Bachelor of Science - ELEMENTARY
MAMBUGAN ELEMENTARY SCHOOL
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
ICCT COLLAGES INC.