Angeline Joyce Reyes
San Pascual,BTG
Summary
Dynamic Client Relations Specialist and Supervisor with a proven track record at Potter Handy, LLP, and Vista Land and Lifescapes. Excelled in enhancing client satisfaction and team productivity through strategic planning and problem-solving. Skilled in operations management and staff development, achieving significant improvements in efficiency and performance. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Client Relations Specialist
Potter Handy, LLP
San Francisco, CA. USA (Remote)
09.2021 - Current
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Built strong relationships with clients through effective communication and consistent followup.
- Liaised between customers and organization with particular focus on working with other department.
- Cross-trained and provided backup support for organizational leadership.
Supervisor
Vista Land and Lifescapes
Lipa City, Province Of Batangas, Philippines
06.2012 - 01.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
Education
Bachelor of Science - Business Administration - Marketing Management
Lyceum of The Philippines University - Batangas
Batangas, Province Of Batangas, Philippines05-2012
Skills
- Problem-solving
- Goal oriented
- Critical thinking
- Staff management
- Complex Problem-solving
- Strategic planning
- Staff development
- Data entry
- Operations management
- Data collection
- Client needs assessment
- Administrative support
- SAP experience
- Documentation and reporting
- Adaptability and flexibility
Timeline
Client Relations Specialist
Potter Handy, LLP
09.2021 - Current
Supervisor
Vista Land and Lifescapes
06.2012 - 01.2021
Bachelor of Science - Business Administration - Marketing Management
Lyceum of The Philippines University - Batangas