Angeline Villaflor

Asst Restaurant Manager

Caloocan

Overview

years of professional experience

Marriott Marquis

Doha Qatar

01.2022 - 07.2024

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Correctly calculated inventory and ordered appropriate supplies.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Carefully interviewed, selected, trained, and supervised staff.
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Coordinated catering services for private events, delivering memorable experiences while maximizing profits.

Champion Sportbar Marriott Marquis

Doha Qatar

05.2016 - 03.2021

Completed bar opening and closing procedures.
Poured and prepared mixed drinks for over Number customers daily.
Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Checked ID cards and verified bar guests were of legal age.
Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
Handled cash accurately and prepared nightly deposits.
Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.

Courtyard by Marriott

Kuwait City

12.2014 - 05.2016

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Monitored seating area and checked restrooms regularly to keep spotless.
Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.

Marriott Marquis

01.2022 - 07.2024

Champion Sportbar Marriott Marquis

05.2016 - 03.2021

Courtyard by Marriott

12.2014 - 05.2016