Open To Work
ANGELINE L. MONTES
San Juan City
Work Preference
Summary
Food and beverage manager with extensive experience at Marco Polo Hotel Ortigas, specializing in multi-outlet operations and enhancing guest experiences. Demonstrated success in driving revenue growth through strategic planning and effective cost control. Expertise in developing high-performing teams to maintain exceptional service standards.
Overview
29
29
years of professional experience
1
1
Certification
Work History
FOOD & BEVERAGE MANAGER
Marco Polo Hotel Ortigas
05.2025 - Current
- Lead full F&B operations across multiple outlets including Cucina, Café Pronto, Connect Lounge, VU’s Bar, Lunghin, In-Room Dining, and Banquet operations
- Drove revenue growth through targeted promotions, menu engineering, and initiatives enhancing guest experience
- Oversaw strategic planning, budgeting, and cost control for food, beverage, and labor to optimize resource allocation
- Lead, mentor, and develop managers and staff to maintain high performance
- Monitored guest satisfaction, implemented service improvements, and resolved escalations to elevate service quality
- Ensure compliance with HACCP, food safety, and sanitation standards
RESTAURANT MANAGER (OIC)
Marco Polo Hotel Ortigas
03.2024 - 01.2025
- Managed multiple restaurant outlets simultaneously ensuring smooth daily operations
- Oversaw operations for Cucina (All-Day Dining), Café Pronto, Connect Lounge, VU’s Bar, and In-Room Dining, ensuring high service quality
- Supervised service flow, managed reservations, and enhanced guest relations across outlets for improved customer satisfaction
- Ensured consistency in service standards, cleanliness, and food quality
- Directed staff scheduling, facilitated training, and managed performance to optimize team effectiveness
- Coordinated with kitchen and other departments for seamless operations
SENIOR OUTLET MANAGER
Novotel Manila Araneta City
10.2019 - 02.2024
- Managed multiple outlets including Food Exchange, Indulge, Prana, In-Room Dining, and online delivery platforms
- Oversaw daily operations, ensuring achievement of sales targets and service standards
- Implemented cost control measures and inventory management systems, enhancing profitability and operational efficiency
- Developed targeted marketing strategies and promotions, driving revenue growth and customer engagement
- Led large teams, conducted training, and improved staff performance
- Coordinated effectively between kitchen, service, and management teams, facilitating seamless operations and service delivery
BANQUET MANAGER
Novotel Manila Araneta City
08.2016 - 10.2019
- Managed large-scale banquet operations including corporate events, weddings, and conferences
- Coordinated client, vendor, and internal department collaboration for seamless event execution
- Managed event budgets, logistics, and manpower planning to ensure successful operations
- Supervised banquet setup, food service, and breakdown operations
- Achieved high guest satisfaction and fostered repeat business through attentive service
F&B OPERATIONS MANAGER
Vikings Group of Restaurants
05.2016 - 08.2016
- Directed overall restaurant operations in a high-volume buffet setting
- Managed staffing and scheduling to optimize daily operational performance
- Controlled food costs and managed inventory to minimize waste
- Ensured compliance with food safety and quality standards to maintain operational integrity
FOOD & BEVERAGE MANAGER
Discovery Suites
08.2015 - 04.2016
- Oversaw F&B outlets including restaurant, room service, and banquet to ensure seamless service and guest satisfaction
- Directed team operations, optimized scheduling, and facilitated staff development for enhanced service delivery
- Planned promotions and initiatives to increase revenue
- Evaluated financial performance and implemented cost control measures to maintain profitability
RESTAURANT MANAGER
Dusit Thani Manila
05.2014 - 05.2015
- Supervised restaurant operations, fostering a culture of service excellence
- Managed staff training and scheduling, enhancing team performance through targeted evaluations
- Resolved guest complaints, achieving high levels of guest satisfaction
- Maintained quality standards for food, service, and hygiene
FOOD & BEVERAGE SUPERVISOR
Richmonde Hotel Ortigas
03.2013 - 05.2014
- Supervised staff to uphold service standards and improve customer satisfaction
- Monitored inventory and implemented cost control measures to optimize resource use
- Coordinated restaurant, bar, and room service operations to enhance guest experience
SENIOR F&B SUPERVISOR
Astoria Plaza Hotel
03.2010 - 12.2012
- Coordinated operations across café, banquet, and room service to ensure seamless service delivery
- Facilitated staff training and conducted performance evaluations to enhance team capabilities
- Contributed to budgeting and operational planning to align resources with business objectives
FOOD & BEVERAGE SUPERVISOR
Discovery Suites
02.2006 - 12.2009
- Ensured consistent service delivery, achieving high levels of customer satisfaction
- Supervised daily service operations, coordinating staff activities to enhance workflow
- Prepared operational and financial reports to support management decision-making
Various Positions
McDonald’s Corporation
01.1997 - 01.2004
- Progressed from service crew to manager, enhancing operations, training, and customer service skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Executed daily operational tasks with precision at designated workplace.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Computer System Designing and Programming -
AMA Computer College
Sta. MESASkills
- Food operations management
- Cost management
- Food safety compliance
- Vendor relationship management
- Menu design
- Operational planning
- Sales optimization
- Single-outlet management
- Supply chain management
- Team leadership
- Staff performance management
- Guest service excellence
Certification
- HACCP (Hazard Analysis and Critical Control Points) Certification
- Food Safety & Sanitation Training
- Beverage Management & Wine Service Training
- Leadership & Management Development Program
- Customer Service Excellence Training
- TESDA Training Methodology (TM1)
- TESDA Assessment Methodology (AM1)
- NC II – Food & Beverage Service
- NC II – Bartending
Additional Information
Strong background in mis scale, 5 star and FORBES awardee hotel operations, Experienced in multi-outlet and high-volume environments, Excellent communication and leadership skills
References
Available upon request
Timeline
FOOD & BEVERAGE MANAGER
Marco Polo Hotel Ortigas
05.2025 - Current
RESTAURANT MANAGER (OIC)
Marco Polo Hotel Ortigas
03.2024 - 01.2025
SENIOR OUTLET MANAGER
Novotel Manila Araneta City
10.2019 - 02.2024
BANQUET MANAGER
Novotel Manila Araneta City
08.2016 - 10.2019
F&B OPERATIONS MANAGER
Vikings Group of Restaurants
05.2016 - 08.2016
FOOD & BEVERAGE MANAGER
Discovery Suites
08.2015 - 04.2016
RESTAURANT MANAGER
Dusit Thani Manila
05.2014 - 05.2015
FOOD & BEVERAGE SUPERVISOR
Richmonde Hotel Ortigas
03.2013 - 05.2014
SENIOR F&B SUPERVISOR
Astoria Plaza Hotel
03.2010 - 12.2012
FOOD & BEVERAGE SUPERVISOR
Discovery Suites
02.2006 - 12.2009
Various Positions
McDonald’s Corporation
01.1997 - 01.2004
Computer System Designing and Programming -
AMA Computer College