ANGELINE G. DE LEON

• Process and post customer payments (via checks, ACH, wire transfers, credit cards) on a timely manner.
• Communicate with customers to request payments and accurately record it into the system once collected.
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Investigate and resolve discrepancies or any AR issues.
• Prepare journal entries relating to AR and Customer Deposit with appropriate supporting documentation.
• Address and resolve payment disputes from customers and other internal teams.
• Challenge customers’ credit card disputes and provide relevant support to the bank.
• Handle administrative and clerical duties such as preparing the Payment summary report for special handled Strategic accounts in support of their payment plan, Customer deposit receipt and movement reconciliation.
• Prepare reports that utilize essential analytical methods, including Customer Deposit Flux Analysis and Proof of Cash.
• Lead a dedicated initiative aimed at monitoring and resolving issues related to credit card invoices.
• Assist Team Lead.

• Maintain bookkeeping databases and spreadsheets, updating information as needed.
• Communicate with customers to request payment and accurately record it into the system once collected.
• Ensure timely application of cash when received.
• Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Secure payment by verifying and posting receipts, and resolving any discrepancies.
• Perform administrative and clerical tasks, such as data entry, preparing invoices, submitting reports, and contacting clients to discuss their accounts.

Credit Card Recon Support (2015-06 to 2016-02):

• Performs credit card clearing.
• Research and/or correct any other credit card transactions needed.
• Research credit card transactions in support of reconciliations.

Client Classification Analyst (2016-02 to 2017-01):

• Validated and classified clients for FATCA compliance, ensuring proper classification and documentation.
• Reviewed KYC data against FATCA forms (W-8, W-9) and escalated discrepancies for resolution.
• Monitored client onboarding to ensure timely receipt of valid tax documentation (W-8, W-9, W-8IMY).
• Conducted Reason-to-Know checks and performed sanity reviews to identify conflicting information or indicia.

Cash Applications Analyst (2017-01 to 2019-08):

• Researched and corrected unapplied cash transactions.
• Resolved and posted other cash-related transactions as needed.
• Ensured timely cash application upon receipt.
• Prepared daily reports and reconciliations.
• Supported account reconciliations with transaction research.
• Performed ad-hoc projects and additional duties as assigned.

Billing Support Analyst (2019-08 to 2020-08):

• Resolved queries via email tools.
• Provided accurate information to interdependent groups, meeting deadlines.
• Researched and resolved customer inquiries related to invoicing and contracts.
• Ensured accurate billing information entry in the accounting system.
• Submitted invoices and registered customer accounts on billing platforms.
• Performed ad-hoc projects and additional duties as assigned.

General Ledger Accountant (2020-08 to 06-2022):

• Analyzed financial data to ensure compliance with regulatory standards.
• Recorded accruals, reclassifications, and interdepartmental entries.
• Prepared journal entries for cash transactions with supporting documentation.
• Performed account analysis to verify accuracy of entries and balances.
• Reconciled accounts with the general ledger.