Angeline Amurao

· 1.1 Project Management Duties

● Receive tasks and deliverables from clients and assign them to Virtual Assistants (VA).

● Ensure that all VA deliverables submitted to clients are accurate and of high quality. ● Serve as the primary point of accountability for any errors made by VAs due to insufficient review.

1.2 Social Media Management

● Upload all social media posts for clients daily.

● Monitor engagement and ensure timely posting and updates.

1.3 GoHighLevel (GHL) & Automation Tasks

● Learn and manage GoHighLevel (GHL) for automation purposes.

● Oversee and implement automation workflows for clients.

● Ensure all automations are tested before submission to clients.

1.4 Ads Management

● Responsible for running advertisements for clients across designated platforms.

● Monitor ad performance and optimize strategies as needed.

1.5 AI Programming & Quality Assurance

● Manage AI programming tasks for clients.

● Thoroughly test AI functionalities before deployment.

1.6 Client Communication

● Serve as the primary liaison between DigiMum’s Quarter and clients.

● Communicate with clients via WhatsApp and Skype to ensure clear and efficient collaboration

• Accurately enter tax return data into the tax preparation software, ensuring all information is correctly processed in compliance with IRS regulations.
• Review and verify tax documents such as W-2s, 1099s, and other forms to ensure accuracy and completeness before entering them into the system.
• Assist with the preparation and filing of individual and business tax returns, maintaining attention to detail to avoid errors and ensure timely processing.
• Maintain and organize electronic and physical records of tax documents, ensuring data integrity and confidentiality.
• Coordinate with tax preparers and clients to clarify discrepancies or missing information in tax forms and documents.
• Provide administrative support in the tax department, including scanning, filing, and organizing financial records.
• Adhere to company policies, tax laws, and confidentiality standards when handling sensitive information.

• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Configured and tested new software and hardware.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Generated reports to track performance and analyze trends.
• Tested new software and hardware prior to deployment.
• Monitored system performance to identify potential issues.
• Assisted in development of system security protocols.
• Maintained servers and systems to keep networks fully operational during peak periods.

* Set up and support a variety of computer hardware, software, network and associated peripherals, including hardware and software installation, Maintenance Troubleshooting and upgrade
* Diagnose and resolved hardware and software problem, referring more complex networking problem to network administrator or supervisor
* Set Up, Monitor, Control and Maintain the studio electronic device such LED Light system , Sound system, Live for Technicians
* Can communicate with operation via telephone or email to ensure that you understand the issue and they understand the resolution.
* Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to Livestreams services.
* Coordinate with ISP/Oversea Team and Third parties technician for troubleshooting the problem.
* Reports daily check list.
* Document, Upgrade or replace hardware and software systems.
* Test and evaluate new technology.
* Support Daily IT Technical/Technician Operation Backups, Security and Assistance maintain the best quality of Services.
* Reports daily check list, MRTG, Telephone, Hand Over in the shift
* Responsible for special project and special request from supervisor.
* Other tasks as maybe assigned.

• Responsible for the installation of Automated Attendant Voicemail System, Call Management Software and Voice Logger System
• Responsible for the entire technical enquiry as well as training of newly hired employees

• Responsible for the sales process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution and responsible for maintaining customer, prospects and competitor
• Learning the proper installation of Auto Attendant Voicemail System, Call Management Software and Voice Logger System

• Responsible for handling the amount sales of the outlet
• Prepare the Point of Sales (daily & monthly) of the outlet

• Responsible for handling the amount sales of the outlet
• Prepare the Point of Sales (daily & monthly) of the outlet