ANGELIKA MAE LIGON
SAN RAFAEL
Summary
To become part of a reputable company that will harness my potentials as an individual and to continue my career with an organization that will utilize management, supervision and administrative skills to benefit mutual growth and success.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Content Moderator
TaskUs Fort Excellence
Meycauayan
05.2022 - 10.2023
- Review and moderate user-generated content for compliance with community guidelines and legal requirements.
- Responsible for time managing our productive hours so we can meet our 910 moderated comments quota per day.
- Identify and escalate potential safety or security risks to appropriate teams
- Collaborate with cross-functional teams to develop and implement content policies and procedures
- Analyze and report on content trends and user behavior to inform moderation strategies
- Participate in regular team meetings and provide feedback on moderation processes and tools
- Investigate and resolve user complaints and inquiries related to content moderation decisions
- Monitor and respond to social media and online forums to maintain brand reputation and customer satisfaction
- Conduct quality assurance checks on moderation decisions and provide feedback to team members
- Stay up-to-date on industry trends and emerging technologies related to content moderation and online safety.
Customer Service Representative
TaskUs Fort Excellence
Meycauayan
01.2021 - 05.2022
- Built rapport with customers through courteous and professional communications.
- Addressed customer service enquires quickly and accurately.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone using Zendesk.
- Processed and issued product orders and service upgrades for customers.
- Assisted customers with product-related questions, feedback and complaints.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Kept detailed records of customer interactions for future reference.
Education
Bachelor of Science - Industrial Technology major in Electronics
Bulacan State University City Of Malolos Bulacan
Malolos, BUL01-2021
Secondary -
St. Paul College San Rafael Bulacan
Primary -
St. Paul College San Rafael Bulacan
Skills
- Customer Service (Handle emails, Inbound and Outbound calls)
- Content Moderation
- Electronics Service Literate
- Computer Literate
- Adept in English Language
- Knowledge of Microsoft Office Suite, Adobe Creative Suite, Canva, Google Workspace, Email and Inbox Management
- Knowledge with screening content
- Strong attention to detail
- Analytical skills
- Good time-management skills
- Linguistic experience
Certification
- Certification of E-commerce Course (2024)
- Certification of General Virtual Assistant (2024)
- Certification of Real Estate Virtual Assistant (2024)
- Certification of Web Development Fundamentals (2026)
https://drive.google.com/drive/folders/1aiToKU3ptLuVsRYz50_-4KSO-18mdPzb?usp=sharing
References
- OM Earl Janssen Caunca, 09624981083 (Operations Manager at TaskUs PH)
- April Cortez, 09983256461 (SME at TaskUs Fort Excellence)
PERSONAL INFORMATION
- Age: 27
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
Portfolio
https://docs.google.com/presentation/d/1X0V1Rwf8rblAR09SbLMckM7D29sLimQ7UGPV1rpMLpg/edit?usp=drive_link
https://www.credly.com/badges/cbed007f-4735-45bc-b209-fdcf6365717f/public_url
Timeline
Content Moderator
TaskUs Fort Excellence
05.2022 - 10.2023
Customer Service Representative
TaskUs Fort Excellence
01.2021 - 05.2022
Bachelor of Science - Industrial Technology major in Electronics
Bulacan State University City Of Malolos Bulacan
Secondary -
St. Paul College San Rafael Bulacan
Primary -
St. Paul College San Rafael Bulacan