Hi, I’m
Angelika Mae Alonzo
Senior Customer Service Representative
Quezon City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Telecommunications industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
2
years of professional experience
3
years of post-secondary education
Work History
AloricaQuezon City
Customer Service Representative
02.2021 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Educated customers about billing, payment processing, and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided onboarding and guidance to other representatives to meet performance goals while growing opportunities for the business.
iQorIloilo City
Customer Service Representative
09.2020 - 12.2020
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
University of The CordillerasGovernor Pack Road, Baguio City, Philippines 2600
Bachelor of Science from Management Accounting
05.2015 - 07.2018
Skills
Account management
Timeline
Customer Service Representative
Alorica
02.2021 - Current
Customer Service Representative
iQor
09.2020 - 12.2020
University of The Cordilleras
Bachelor of Science from Management Accounting
05.2015 - 07.2018
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