Angelika Revellame
PR RTA
556 Paltok St. Brgy 421 Sampaloc Manila
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Workforce Real Time Analyst
TDCX
06.2024 - Current
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
- Prepared and maintained reports that will be shared with Ops.
- Monitoring agent performance, managing call volumes, and adjusting staffing levels to optimize service delivery.
Customer Support Representative
TDCX
02.2023 - 06.2024
- Provided exceptional customer support by troubleshooting and resolving issues in a timely manner.
- Provided exceptional customer support, resolving technical issues, and offering guidance to users with the Booking App.
- Maintained comprehensive knowledge of workflows and services, ensuring accurate information was provided to customers.
Sales Representative
Alorica
10.2021 - 02.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by cross-selling and upselling new devices.
Crew Kitchen Staff Member
Bistro Ravioli
06.2018 - 10.2021
- Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
- Collaborated with team members to improve overall efficiency, resulting in shorter wait times for customers.
- Earned a reputation for reliability and dedication, often volunteering to cover shifts or assist with additional tasks when needed.
Education
Hotel And Restaurant Services - Hotel And Restaurant Services
Laguna Maritime Arts And Business Colleges
Pangil, Province Of Laguna, Philippines 04.2001 -
Skills
Team-oriented personality,hardworking and optimistic
Self-disciplined and self-directed Adaptability and multi-tasker
Customer support management
Additional Information
Mark Louie Selga
Team Lead
mark.selga@tdcx.com
Julieto Garcia Jr.
Manager
julieta.garcia@tdcx.com
Timeline
Workforce Real Time Analyst
TDCX
06.2024 - Current
Customer Support Representative
TDCX
02.2023 - 06.2024
Sales Representative
Alorica
10.2021 - 02.2023
Crew Kitchen Staff Member
Bistro Ravioli
06.2018 - 10.2021
Hotel And Restaurant Services - Hotel And Restaurant Services
Laguna Maritime Arts And Business Colleges
04.2001 -
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