Angelika Gan
Davao City, Province Of Davao Del Sur,DAS
Summary
Dynamic and dedicated waitress with proven expertise at Metro 88, excelling in customer service and team collaboration. Recognized for enhancing guest experiences through attentive service and effective complaint resolution. Skilled in cash handling and maintaining cleanliness, consistently achieving high customer satisfaction and fostering repeat business.
Overview
2024
2024
years of professional experience
Work History
Waitress
Waitress
Metro 88
03.2022 - 09.2023
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and special requests were met.
- Processed transactions accurately using point-of-sale systems to manage cash flow effectively.
- Handled high-pressure situations calmly during peak hours, maintaining service quality and efficiency.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.,
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Philippine Women's College Of Davao
Davao City, Province Of Davao Del Sur, Philippines04-2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Food running
- Memory retention
- Table setting
- Menu memorization
- Relationship management
- Food presentation
- Sales techniques
Timeline
Waitress
Metro 88
03.2022 - 09.2023
Waitress
High School Diploma -
Philippine Women's College Of Davao