ANGELIE BUGAS
Dumaguete, Province Of Negros Oriental
Summary
Results-oriented Customer Support and Virtual Assistance professional with over 6 years in BPO and 2 years in remote roles across diverse sectors including healthcare, sales, real estate, and travel. Proficient in Junior Accounting, Data Entry, and Customer Service. Strong communication skills and reliability enhance customer-centered service delivery. Committed to maintaining professionalism and achieving high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Accountant VA / Data Entry Specialist
Wise Up Financial
04.2024 - Current
- Assigned to manage, track and upload agents commissions in an insurance brokerage company in the US.
- Prepared monthly financial statements and reports, ensuring compliance with regulations.
- Utilized crm's/software to streamline data entry and improve accuracy of records.
- Managing other admin tasks
Healthcare Sales Representative
Go Health 360
10.2023 - 04.2025
- Facilitated pharmacy service access by prequalifying patients through strategic outbound calls.
- Enhanced patient engagement via effective inbound call management for pharmacy services.
- Achieved daily quota of qualified patient transfers to pharmacy advisors with consistent performance.
- Maintained high standards of communication, ensuring clarity during patient interactions and transfers.
Support Ambassador
TDCX
05.2023 - 11.2023
- Resolved escalated guest and host booking issues, ensuring rapid resolution to maintain platform trust.
- Managed complex disputes on listings, calendars, and cancellations with diplomacy
Subject Matter Expert
Foundever
05.2021 - 04.2023
- Provide floor support and tasked to do pre-check and post check of all transactions handled by agents in a day to day basis and take over calls when a customer asks to speak for a Supervisor
Travel Agent
Foundever
01.2020 - 05.2021
- Responsible in assisting Customers resolve issues on their flights, Hotels and Car rental bookings with Expedia
Process Associate II
VISAYA KNOWLEDGE PROCESS OUTSOURCING
03.2019 - 01.2020
- Responsible in collecting written off debts, specifically from Telco that has been transferred to Collections Agency.
Customer Service Representative
Teletech
11.2017 - 02.2019
- Responsible in resolving Provider’s Issue with their patients insurance coverage, such as claims, eligibility and healthcare benefits.
Education
Bachelor of Elementary Education - General Education
Negros Oriental State University
01.2017
Skills
- Customer success management
- Sales expertise
- Remote administrative support
- CRM proficiency
- Efficiency improvement
- Financial statements
- Attention to detail
- Financial reporting
- Data analysis
Accomplishments
- Generated consistent qualified leads and contributed to a 20% increase in closed deals.
- Supported pharmacy services by pre-qualifying patients, improving lead conversion rates.
- Supported clients through organized, efficient and effective strategies.
Tools & CRM's
Google Workspace, Canva, GDS, Asana, GoHighLevel, Trusty, Zoom, Slack, Teams, Discord, Gemini, ChatGPT, Capcut, Excel.
Timeline
Accountant VA / Data Entry Specialist
Wise Up Financial
04.2024 - Current
Healthcare Sales Representative
Go Health 360
10.2023 - 04.2025
Support Ambassador
TDCX
05.2023 - 11.2023
Subject Matter Expert
Foundever
05.2021 - 04.2023
Travel Agent
Foundever
01.2020 - 05.2021
Process Associate II
VISAYA KNOWLEDGE PROCESS OUTSOURCING
03.2019 - 01.2020
Customer Service Representative
Teletech
11.2017 - 02.2019
Bachelor of Elementary Education - General Education
Negros Oriental State University