Hong Kong - HKCAD, BAPS, OCS
Angeli Dominice Castro
Flight Operations Coordinator
Paranaque City, Province Of Rizal,National Capital Region
Summary
Developed exceptional coordination and communication skills in fast-paced aviation setting. Demonstrated ability to manage and ensure seamless operations. Seeking to transition into new field, leveraging expertise in organization and problem-solving to contribute to dynamic team.
Overview
1
1
year of professional experience
8
8
Certifications
Work History
Flight Coordinator
Aviation One PTE LTD
02.2024 - Current
- Improved operational efficiency by coordinating with ground support teams and air traffic control, optimizing flight schedules, and streamlining communication between pilots, cabin crew, and ground staff.
- Ensured passenger satisfaction by proactively addressing issues, providing timely updates, and delivering exceptional service to VIP clients with tailored flight experiences.
- Led emergency response efforts during incidents, investigated safety concerns, and reported accidents to the relevant authorities, ensuring swift resolution and minimal disruption to operations.
Passenger Service Agent
Macroasia Airport Services
12.2023 - 02.2024
- Delivered exceptional customer service by assisting with check-in, boarding, baggage handling, and special needs support, ensuring compliance with airline policies, safety regulations, and security protocols while addressing passenger concerns.
- Enhanced passenger experience through multilingual support, timely updates on flight status, gate changes, and safety procedures, and by managing high-pressure situations with professionalism and efficiency.
- Streamlined operations by optimizing baggage handling, gate management, ticket sales, and payment processing, while promoting airline loyalty programs and collaborating with teams to boost customer satisfaction and operational efficiency.
Education
Bachelor of Science - Tourism Management
CENTRAL PHILIPPINE UNIVERSITY
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Skilled in coordinating flight and ground crews, ensuring smooth communication and efficient operations
Experienced in flight scheduling with proficiency in PPS and ARINC systems to optimize processes
Strong in decision-making and emergency preparedness, managing high-pressure scenarios with confidence
Proven leadership in guiding teams, promoting collaboration, and adapting to shifting circumstances
Adept in written communication, delivering clear and precise documentation for both passenger services and flight operations
Highly experienced in passenger services, enhancing the travel experience while maintaining safety and compliance
Software
Macau AACM Permit and MFM Slot
UAE API
China Pre-flight Permit
DECAL
Malaysia NOSAS
MY HANDLING LFLB
Thailand FPOS
Qatar Permit
Certification
Emergency Response Plan (ERP), Aviation One PTE LTD
Timeline
Emergency Response Plan (ERP), Aviation One PTE LTD
02-2025
Safety Management System (SMS), Aviation One PTE LTD
02-2025
Factors/Crew Resource Management , Aviation One PTE LTD
02-2025
Fatigue Management , Aviation One PTE LTD
02-2025
Aviation Security , Aviation One PTE LTD
02-2025
Dangerous Goods, Aviation One PTE LTD
02-2025
Fundamentals of ISBAO, Aviation One PTE LTD
02-2025
Trip Support Services, Aviation One PTE LTD
02-2025
Flight Coordinator
Aviation One PTE LTD
02.2024 - Current
Passenger Service Agent
Macroasia Airport Services
12.2023 - 02.2024
Bachelor of Science - Tourism Management
CENTRAL PHILIPPINE UNIVERSITY
04.2001 -