Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Angeli Dominice Castro

Angeli Dominice Castro

Flight Operations Coordinator
Paranaque City, Province Of Rizal,National Capital Region

Summary

Developed exceptional coordination and communication skills in fast-paced aviation setting. Demonstrated ability to manage and ensure seamless operations. Seeking to transition into new field, leveraging expertise in organization and problem-solving to contribute to dynamic team.

Overview

1
1
year of professional experience
8
8
Certifications

Work History

Flight Coordinator

Aviation One PTE LTD
02.2024 - Current
  • Improved operational efficiency by coordinating with ground support teams and air traffic control, optimizing flight schedules, and streamlining communication between pilots, cabin crew, and ground staff.
  • Ensured passenger satisfaction by proactively addressing issues, providing timely updates, and delivering exceptional service to VIP clients with tailored flight experiences.
  • Led emergency response efforts during incidents, investigated safety concerns, and reported accidents to the relevant authorities, ensuring swift resolution and minimal disruption to operations.

Passenger Service Agent

Macroasia Airport Services
12.2023 - 02.2024
  • Delivered exceptional customer service by assisting with check-in, boarding, baggage handling, and special needs support, ensuring compliance with airline policies, safety regulations, and security protocols while addressing passenger concerns.
  • Enhanced passenger experience through multilingual support, timely updates on flight status, gate changes, and safety procedures, and by managing high-pressure situations with professionalism and efficiency.
  • Streamlined operations by optimizing baggage handling, gate management, ticket sales, and payment processing, while promoting airline loyalty programs and collaborating with teams to boost customer satisfaction and operational efficiency.

Education

Bachelor of Science - Tourism Management

CENTRAL PHILIPPINE UNIVERSITY
Iloilo City, Province Of Iloilo, Philippines
04.2001 -

Skills

Skilled in coordinating flight and ground crews, ensuring smooth communication and efficient operations

Software

Hong Kong - HKCAD, BAPS, OCS

Macau AACM Permit and MFM Slot

UAE API

China Pre-flight Permit

DECAL

Malaysia NOSAS

MY HANDLING LFLB

Thailand FPOS

Qatar Permit

Certification

Emergency Response Plan (ERP), Aviation One PTE LTD

Timeline

Emergency Response Plan (ERP), Aviation One PTE LTD

02-2025

Safety Management System (SMS), Aviation One PTE LTD

02-2025

Factors/Crew Resource Management , Aviation One PTE LTD

02-2025

Fatigue Management , Aviation One PTE LTD

02-2025

Aviation Security , Aviation One PTE LTD

02-2025

Dangerous Goods, Aviation One PTE LTD

02-2025

Fundamentals of ISBAO, Aviation One PTE LTD

02-2025

Trip Support Services, Aviation One PTE LTD

02-2025

Flight Coordinator

Aviation One PTE LTD
02.2024 - Current

Passenger Service Agent

Macroasia Airport Services
12.2023 - 02.2024

Bachelor of Science - Tourism Management

CENTRAL PHILIPPINE UNIVERSITY
04.2001 -

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Angeli Dominice CastroFlight Operations Coordinator