Angelica Nicole Bonife
Manager
Sariaya, Quezon,QUE
Summary
Professional food service worker with strong focus on teamwork and delivering exceptional dining experiences. Skilled in customer service, food handling, and maintaining clean, welcoming environment. Adaptable and dependable, ensuring seamless operations and guest satisfaction.
Overview
12
12
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Manager
Sushiko Sushi House
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Event Coordinator
TradeMark Events Organizing Services
01.2021 - 01.2023
- Conducted post-event evaluations to identify areas for improvement, ensuring continuous growth and development as an Assistant Event Coordinator.
- Coordinated with over vendors and event contributors, caterers and transportation services.
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Streamlined registration process for smoother check-in, resulting in positive feedback from attendees.
- Aided in the development of creative event themes and décor ideas that resonated with targeted audiences, leading to memorable experiences.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Assisted in compliance with safety regulations at venues by working closely with security personnel during large-scale events.
- Cultivated strong relationships with clients through regular communication updates on event progress, fostering client trust and repeat business opportunities.
Housekeeping Room Attendant
Balai Sadyaya Resort
04.2022 - 07.2022
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
Cashier (Full-Time)
Jollibee Food Corporation
01.2017 - 01.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Cashier
CD-R King
01.2014 - 01.2016
- Creating an engaging shopping experience for customers by initiating conversations and interacting with them in an authentic, personal way.
- Sharing advice with customers on current trends, our products, and new promotions, and suggesting alternative products, complementary places, and styling ideas based on the customer's personal style and interest.
- Collaborating with management and peers by sharing ideas positively and respectfully.
- Assisting with opening and closing procedures for the store's cash register and the inventory control system.
- Ensuring the company's policies and procedures are followed for inventory control, safety standards, etc.
- Daily interaction and my degree of customer service gained customers who trusted my advice and service.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Bachelor of Science - Hospitality Management
Colegio De Santo Cristo De Burgos
07-2023
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Workforce management
Customer service
Staff development
Certification
Technical Educational Skills Development Authority (TESDA) National Certificate II Bread and Pastry Production (2021-11-05 - 2021-10-06)
Timeline
Manager
Sushiko Sushi House
02.2024 - Current
Housekeeping Room Attendant
Balai Sadyaya Resort
04.2022 - 07.2022
Assistant Event Coordinator
TradeMark Events Organizing Services
01.2021 - 01.2023
Cashier (Full-Time)
Jollibee Food Corporation
01.2017 - 01.2018
Customer Service Cashier
CD-R King
01.2014 - 01.2016
Bachelor of Science - Hospitality Management
Colegio De Santo Cristo De Burgos