Angelica Mae Antonio
Caloocan City, Metro Manila
Summary
Customer Service - oriented professional with experience in frontline clients assistance, administrative support, and handling sensitive information with accuracy and confidentiality. Skilled in managing inquiries, resolving concerns and providing warm, courteous service in fast-paced environments. Known for maintaining professionalism under pressure and delivering excellent clients experiences. Seeking to contribute strong communication and hospitality skills as Front Desk Officer / Guest Services Agent at Marina Bay Sands.
Overview
2
2
years of professional experience
Work History
NEW ACCOUNTS | CUSTOMER RELATIONS ASSISTANT
CHINABANKING CORPORATION
08.2023 - Current
- Provide frontline assistance to clients for account openings, inquiries, and documentation requirements.
- Assisted customers with account inquiries, providing timely and accurate information to enhance satisfaction.
- Ensures accuracy, confidentiality and compliance in handling financial information.
- Resolves customer concern promptly and professionally.
- Maintains organized records and supports administrative task in a high-volume environment.
- Collaborated with team members to resolve customer issues, ensuring effective communication and follow-up.
- Builds positive customer relationships through warm, polite and efficient service.
Education
Bachelor of Science - Accounting Information System
Our Lady of Fatima University
Quezon City, Metro Manila, Philippines07-2023
Skills
- Customer inquiry management
- Professional phone and email etiquette
- Exceptional customer service
- Accurate documentation and data entry
- Multitasking in fast-paced environments
- Warm and respectful interpersonal skills
- Strong communication skills
- Time management & prioritization
- Confidential handling & sensitive information
- Proficient in Microsoft Word & Excel
Languages
English
Advanced (C1)
Timeline
NEW ACCOUNTS | CUSTOMER RELATIONS ASSISTANT
CHINABANKING CORPORATION
08.2023 - Current
Bachelor of Science - Accounting Information System
Our Lady of Fatima University