ANGELICA LACOSTE ESTACION
Sales And Services Supervisor
DAET
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales and Services Supervisor
Legazpi Savings Bank, Inc.
07.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
• Monitors CIV, Cash in ATM, accountable forms.
Loan Officer
Legazpi Savings Bank
07.2015 - 06.2022
• Monitoring daily transactions in loans unit.
• Assists inquiries, requests, and complaints.
• Monitors loans accounts especially past due accounts & coordinate to concerned unit.
• Processing loan related transactions in absence of BCA (releasing/booking of loans, etc.)
• Cross-selling of bank’s products and services especially loan products.
• Supervises loans staff (BCA, APDS agent, Micro unit) in daily transactions.
Branch Credit Analyst
Legazpi Savings Bank, Inc.
01.2011 - 07.2015
• Receiving loan inquiries and applications.
• Receiving loan payments & other loan related transactions.
• Processing of various loan applications.
• Processing of booking of loan release.
• Responsible for other necessary tasks assigned.
• Maintaining positive relations with customers and potential customers.
Education
Bachelor of Science - Commerce Major in Management
Mabini College
Daet, Province Of Camarines Norte, Philippines 04.2001 -
High School Diploma -
La Consolacion College
Daet, Province Of Camarines Norte, Philippines 04.2001 -
Elementary Diploma - Elementary Education
La Consolacion College
Daet, Province Of Camarines Norte, Philippines 04.2001 -
Skills
Administrative and Operational Tasks
Customer service- oriented
Relationship management
Computer proficiency
Proficient in MS office applications
Written and Verbal Communication skills
Inventory Control
Employee Motivation
Goal-Oriented
Financial Management
Timeline
Sales and Services Supervisor
Legazpi Savings Bank, Inc.
07.2022 - Current
Loan Officer
Legazpi Savings Bank
07.2015 - 06.2022
Branch Credit Analyst
Legazpi Savings Bank, Inc.
01.2011 - 07.2015
Bachelor of Science - Commerce Major in Management
Mabini College
04.2001 -
High School Diploma -
La Consolacion College
04.2001 -
Elementary Diploma - Elementary Education
La Consolacion College
04.2001 -
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