Angelica Joyce Basco
Account Executive
Paranaque City
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about distribution of IT products practices and documentation requirements.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Account Executive
WordText Systems Inc.
Makati City
07.2021 - Current
- Built and cultivated long-term quality relationships with over 30 clients by addressing needs and providing superior customer service.
- Set up new customer accounts and updated existing profiles with latest information.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Supported key promotions by contacting established and potential customers to discuss offerings.
- Completed routine and complex account updates to resolve problems.
- Worked independently with minimal supervision.
Media Writer
IQ BackOffice Inc.
Taguig City
02.2020 - 03.2021
- Tracked news releases, broadcast coverage and social media mentions on daily basis using media intelligence and social listening tools.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships
Local Store Marketing
Mcdonald's Market Market
Taguig City
03.2016 - 04.2019
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Onboarded new team members and coached personnel in marketing tasks.
- Identified appropriate marketing channels and target customers for campaigns.
- Organized and hosted birthday parties 1 to 3 times per day.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Arts - Communication Arts
Adamson University
Ermita, Manila 06.2015 - 12.2019
Skills
Customer relationship development
Microsoft Office proficiency
Sales and marketing
Active listening and communication
Accomplishments
- Thesis published in the international journal, Scopus-indexed Cognition, Brain, Behavior. “Falling victims to online disinformation among young Filipino people: Is human mind to blame?” Oct. 2020.
- Won a spot for the 2019 Metro Manila Film Festival's short film category as the associate producer. Film was shown in cinemas nationwide.
Certification
Civil Service Commission Professional Passer
Timeline
Account Executive
WordText Systems Inc.
07.2021 - Current
Media Writer
IQ BackOffice Inc.
02.2020 - 03.2021
Local Store Marketing
Mcdonald's Market Market
03.2016 - 04.2019
Bachelor of Arts - Communication Arts
Adamson University
06.2015 - 12.2019