Angelica Ivy Abigail Layson
Cainta, Province Of Rizal
Summary
Adept at problem-solving and customer support, I excelled at Resultscx by consistently surpassing performance metrics and enhancing client satisfaction. My experience at M.V Samera Enterprise further honed my data entry and communication skills, contributing to financial accuracy and team synergy.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Resultscx
11.2020 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Accounting Staff Member
M.V Samera Enterprise
12.2017 - 10.2020
- Assisted in the development of annual budgets with inputs from various departments, aligning financial goals with strategic objectives.
- Ensured accurate fixed asset tracking by performing regular physical inventory counts and reconciliations against system records.
- Contributed to a positive work environment within the accounting department by actively participating in team meetings and offering support to colleagues when needed.
- Assisted in the timely preparation of financial statements, ensuring regulatory compliance.
Education
Bachelor Of Arts - Accounting Technology
Southern Christian College
Cainta, RizalSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Database research
Timeline
Call Center Representative
Resultscx
11.2020 - Current
Accounting Staff Member
M.V Samera Enterprise
12.2017 - 10.2020
Bachelor Of Arts - Accounting Technology
Southern Christian College
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