Summary
Overview
Work History
Education
Skills
Timeline
Training
Generic
ANGELICA GABRIELA BAYOG

ANGELICA GABRIELA BAYOG

Clark Freeport Zone, Pampanga

Summary

Highly organized Admin Assistant with years of experience in administrative support, compliance, and client coordination. Proven track record supporting Australian firms in back-end operations, including inbox and calendar management, invoicing, and task tracking. Offering reliable assistance with order processing, customer service, and product listings to help businesses run smoothly and efficiently.

Overview

7
7
years of professional experience

Work History

Admin Assistant

NEXIA AUSTRALIA
07.2024 - 07.2025
  • Perform a variety of admin tasks including email management, calendar organization and appointment scheduling
  • Act as the point of contact for clients, ensuring professional interactions and adequate response to inquiries
  • Plan meetings, organize schedules, take detailed minutes to aid in the management of office activities
  • Clean up and sort various inboxes by applying filters and organizing them to ensure easy access and systematic flow of information
  • Assist with external audit paper works
  • Proficient in data extraction + compiling business reports and business plans
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Organized office events such as holiday parties or team-building activities
  • Streamlined invoice processing procedures to ensure timely payment of trustees while minimizing errors in financial records.
  • Managed phone and email correspondence and handled incoming and outgoing mails

Audit and Compliance Officer

CLOUDSTAFF
12.2023 - 06.2024
  • Writes audit findings, observations, and recommendations clearly
  • Manages multiple audits and deadlines effectively
  • Detects errors and irregularities in complex documentation
  • Oversee QA processes such as ensuring completeness & accuracy in issuing energy certificates
  • Monitor certificate processing volumes and resolve issues to meet KPI targets
  • Develop and maintain compliance checklists, audit plans and documentation frameworks
  • Produce compliance reports for third-party partners - highlighting audit findings
  • Track project progress and report in weekly team meetings
  • Review and validate invoices
  • Monitored industry regulations and trends, adapting compliance strategies to align with evolving standards.

Compliance Officer

D'HEIGHTS CASINO
08.2019 - 03.2023
  • Maintain accurate documentation: audit logs, incident reports, training attendance, regulatory communications, and device compliance records
  • Monitors daily shipment of the equipments everyday
  • Assigned with logistics
  • Oversees proper dissemination of filing documentation as well as monthly records and quarterly reports for review by various departments
  • Provides guidance and advice to improve business understanding of regulatory requirements
  • Enhances strategic and operational performance to keep in alignment with deadlines
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
  • Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
  • Advised upper management on strategic planning initiatives, incorporating compliance considerations into decision-making processes.

Customer Service Representative

SUTHERLAND GLOBAL
06.2018 - 07.2019
  • Assists customers with tracking shipments, processing returns, managing replacements
  • Resolve issues related to payment processing and technical difficulties with Amazon’s platform
  • Use of Amazon’s proprietary CRM & support tools to log cases, update customer records
  • Updates orders to allocate quantities shipped to customer locations
  • Escalate complex or unresolved cases to appropriate internal teams or supervisors
  • Resolved customer inquiries and complaints through multiple channels, ensuring high levels of satisfaction.
  • Collaborated with cross-functional teams to streamline workflows and improve overall operational efficiency.
  • Managed escalated issues by employing negotiation techniques, achieving resolutions in a timely manner.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Business Administration And Management

Holy Angel University
PH
04-2018

Skills

  • Data Entry
  • Invoice processing
  • Scheduling/Calendar management
  • Sorting of Emails
  • Proven ability to work independently or collaboratively
  • Microsoft 365 (Word, PowerPoint, Excel, Outlook)
  • Basic editing using Canva
  • Proficient with Google suite (Google sheets, Gmail etc)
  • Strong decision-making skills
  • Great attention to detail, especially with numbers, legal documents and compliance
  • Effective communication and interpersonal skills for engaging with trustees, advisers & clients
  • Skilled in order fulfillment, task tracking & managing multiple deadlines
  • Ability to analyze audit findings and identify compliance risks or process gaps
  • Project tracking and coordination to ensure timely completion of tasks
  • Demonstrates integrity in handling confidential information
  • Experienced in customer retention strategies and maintaining client satisfaction

Timeline

Admin Assistant

NEXIA AUSTRALIA
07.2024 - 07.2025

Audit and Compliance Officer

CLOUDSTAFF
12.2023 - 06.2024

Compliance Officer

D'HEIGHTS CASINO
08.2019 - 03.2023

Customer Service Representative

SUTHERLAND GLOBAL
06.2018 - 07.2019

Bachelor of Science - Business Administration And Management

Holy Angel University

Training

  • April 2025 - E COMMERCE TRAINING
  • December 2024 - EXECUTIVE ASSISTANT TRAINING
  • February 2023 - GENERAL VIRTUAL ASSISTANT TRAINING
  • May 2018 - CUSTOMER SERVICE REPRESENTATIVE TRAINING

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ANGELICA GABRIELA BAYOG