Angelica Belarma

AREA SALES & MARKETING

● Develop and execute sales strategies to meet or exceed sales targets.

● Coordinate promotional activities, events, and sponsorships at the local level.

● Manage the marketing budget for the designated area, ensuring cost-effectiveness.

● Effectively communicate with partners regarding the referred clients and their associated referral incentives.

● Conducts Product Presentation and prepares Product Proposal.

● Performs Client Negotiation, Closing of Deal and facilitating signing of contracts.

● Assist in billing operations, and address billing-related inquiries.

OPERATIONAL MANAGEMENT

● Oversee and manage day-to-day operations in the assigned area.

● Oversee the maintenance and organization of administrative records.

● Implement and enforce operational policies, procedures, and standards.

● Identify and mitigate operational risks to ensure the safety and security of personnel, assets, and customers.

● Manages area budget settles Office expenses.

● Manage office supplies, equipment, and inventory.

● Planning and execution of area events.

PROJECT MANAGEMENT:

● Planning, executing, and overseeing a project from its initiation to completion.

● Assist Leaders and Team members in conducting Technical Support .

● Identify areas for improvement and implement corrective actions.

CLIENT RELATION

● Build and maintain strong relationships with key clients.

● Ensure a high level of customer satisfaction by addressing customer concerns and issues promptly to enhance customer loyalty.

● Implement strategies to enhance customer experience.

HIRING AND RETENTION

● Participate in the recruitment process and ensure that staff receive appropriate training.

● Supervise and lead a team of operational staff.

● Provide guidance, support, and training to ensure team members perform at their best.

● Delegate tasks among administrative staff based on their skills and workload.

● Ensure effective communication within the administrative team and with other departments.

● Conduct regular coaching, performance evaluations and provide constructive feedback.

● Foster a positive and collaborative work environment.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Created and managed project plans, timelines and budgets.
• Evaluated customer needs and feedback to drive product and service improvements.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Held weekly team meetings to inform team members on company news and updates.