Angelica Aphril Caranto
Senior Customer Support Specialist
Angono
Summary
Experienced with supporting sales teams to achieve business goals. Utilizes CRM systems to manage client information and track sales activities efficiently. Knowledge of effective communication and problem-solving techniques to enhance customer satisfaction and drive sales growth.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Senior Sales Support Specialist
Quantrics Enterprises
02.2020 - Current
- Managed order processing and fulfillment tasks, ensuring timely delivery of products while maintaining high standards of accuracy in order entry.
- Served as primary point of contact for escalated customer inquiries, resolving issues efficiently while maintaining strong client relationships.
- Provided exceptional pre-and post-sales support, ensuring smooth transactions and ongoing customer engagement.
- Supported sales team in achieving targets by providing valuable insights and analysis on market trends.
- Provided comprehensive administrative support to sales team, ensuring timely and accurate processing of customer orders and inquiries.
- Utilized CRM software to track sales leads and customer interactions, improving communication flow between departments.
Complaints Officer, Back Office Support
Transcom Pasig
02.2012 - 01.2023
- Investigated and resolved customer complaints through thorough analysis, ensuring adherence to company policies and enhancing customer satisfaction.
- Conducted follow-up communications with customers post-resolution to gauge satisfaction levels and gather feedback for continuous improvement initiatives.
- Documented complaint cases in the CRM system, maintaining accurate records to identify trends and improve service delivery processes.
- Managed daily operations by processing and organizing incoming documentation, ensuring accuracy and compliance with regulatory standards.
- Coordinated communication between departments to facilitate the timely resolution of discrepancies and streamline workflows.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
Education
Bachelor of Science - Bachelor of Science in Nursing
Sienna College
01.2005 - 01.2008
Skills
Customer relationship management
Effective negotiation
Customer needs assessment
Customer order management
CRM software proficiency
Cross-selling techniques
Order optimization
Problem-solving
Customer engagement
Problem-solving abilities
Team leadership
Multitasking
Customer satisfaction
Sales strategy
Timeline
Senior Sales Support Specialist
Quantrics Enterprises
02.2020 - Current
Complaints Officer, Back Office Support
Transcom Pasig
02.2012 - 01.2023
Bachelor of Science - Bachelor of Science in Nursing
Sienna College
01.2005 - 01.2008
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