Angelica V. Adante
Service Leader/Store Manager
San Juan,00
Summary
Accomplished Hospitality and Retail Professional with nearly 9 years in high-end boutique sales and salon guest services. Expertise includes fostering VIP guest relations, delivering tailored product consultations, and managing inventory. Experience in leading service teams to enhance customer satisfaction and effectively resolving service issues. Knowledge of industry best practices drives high-quality outcomes in luxury resorts and retail boutiques.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Retail & Salon Service Leader
R2 Group of Exclusive Brands
08.2024 - Current
- Delivered premium front-line client relations and active conflict resolution under strict 5-star service standards.
- Executed daily financial cash management, POS transactions, and end-of-shift reporting with zero discrepancies.
- Coordinated inventory logistics, resource allocation, and stock control to optimize daily salon and retail efficiency.
- Led a team of stylists to enhance service delivery, resulting in improved client satisfaction.
- Implemented training programs for new staff, fostering a collaborative and efficient work environment.
- Managed inventory and supplies, ensuring timely restocking and minimizing service disruptions.
- Developed promotional strategies to increase service bookings, significantly boosting revenue streams.
Officer-In-Charge / Senior Associate
Theya Enterprises Inc. / Generika Drugstore
03.2022 - 02.2024
- Supervised daily commercial retail operations, assisting customers and ensuring teams met daily sales targets.
- Managed meticulous stock auditing, product expiration tracking, and logistics coordination with suppliers.
- Maintained absolute compliance with health regulations through highly organized log-keeping and documentation.
- Led daily operations, ensuring compliance with health regulations and enhancing patient safety protocols.
- Managed inventory levels, maintaining optimal stock to meet customer demand and reduce shortages.
- Coordinated staff scheduling, improving workflow efficiency and ensuring adequate coverage during peak hours.
- Trained new employees on operational procedures, fostering a knowledgeable team and enhancing service quality.
Pharmacy Assistant
Alifor Business Enterprises / The Generic Pharmacy
02.2021 - 02.2022
- Provided high-quality customer service by answering specialized inquiries and resolving customer concerns in a fast-paced retail setup.
- Handled the cash register, processed transactions, and accurately balanced daily sales.
- Managed stock levels by organizing inventory and ensuring optimal storage conditions.
- Assisted customers with prescription requests, ensuring accuracy and compliance with pharmacy regulations.
- Managed inventory by tracking stock levels and restocking shelves to maintain optimal supply.
- Collaborated with pharmacists to prepare and label medications for patient prescriptions efficiently.
- Handled customer inquiries and concerns, providing exceptional service to enhance patient satisfaction.
Pharmacy Assistant
Pharmgen Ventures Corporation / Generika Drugstore
01.2019 - 12.2019
- Assisted guests with accurate product guidance and delivered proactive, hospitable customer service.
- Restocked shelves, organized inventory, and managed product displays under high-pressure retail shifts.
- Maintained a clean and organized work environment, promoting safety and efficiency in daily operations.
- Trained new staff on pharmacy procedures and customer service protocols, fostering a supportive team atmosphere.
- Utilized pharmacy software to process prescriptions and manage patient records accurately and securely.
- Conducted routine checks on medication expiration dates, ensuring compliance with safety standards.
Luxury Brand Ambassador
GLYNYZ Fashion Boutique Int’l Co.
09.2018 - 12.2018
- Engaged high-net-worth local and international VIP clients, educating them on premium South Sea and Freshwater Pearl quality.
- Maintained secure POS transactions and high-end visual merchandising displays to protect and showcase luxury items.
- Cultivated strong relationships with high-profile clients, enhancing customer loyalty and brand prestige.
- Executed personalized customer engagement strategies, resulting in increased client retention and satisfaction.
- Demonstrated in-depth product knowledge during consultations, improving clients' purchasing decisions and overall experience.
- Led training sessions for new staff on luxury brand standards, fostering a knowledgeable and confident team.
Retail Merchandiser (Offtake Specialist)
Heavenly Products, Inc.
12.2015 - 06.2018
- Optimized visual merchandising layouts and stock allocation, enhancing product velocity and customer engagement.
- Optimized visual merchandising layouts and stock allocation to boost product velocity and engagement.
- Developed and implemented merchandising strategies, elevating product visibility and consumer engagement.
- Collaborated with cross-functional teams to streamline inventory management and improve stock levels.
- Collaborated with cross-functional teams to streamline inventory management, ensuring optimal stock levels.
- Trained and mentored junior staff on merchandising best practices, fostering a knowledgeable team dynamic.
Education
Bachelor of Science in Business Administration (BSBA) - Marketing Management
AMA Computer College
Lipa, Batangas01-2019
Skills
Retail Sales Strategies
Customer Experience Management
Transaction Management
Cash management
Stock Management
Staff training
Client relations
Conflict resolution
Team management
Customer service excellence
Financial acumen
Coaching and mentoring
Exceptional communication
Complaint resolution
Data management
Service standard compliance
Organization and recordkeeping
Strong work ethic
Teamwork and collaboration
Attention to detail
Multitasking Abilities
Organizational skills
Customer service and support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail & Salon Service Leader
R2 Group of Exclusive Brands
08.2024 - Current
Officer-In-Charge / Senior Associate
Theya Enterprises Inc. / Generika Drugstore
03.2022 - 02.2024
Pharmacy Assistant
Alifor Business Enterprises / The Generic Pharmacy
02.2021 - 02.2022
Pharmacy Assistant
Pharmgen Ventures Corporation / Generika Drugstore
01.2019 - 12.2019
Luxury Brand Ambassador
GLYNYZ Fashion Boutique Int’l Co.
09.2018 - 12.2018
Retail Merchandiser (Offtake Specialist)
Heavenly Products, Inc.
12.2015 - 06.2018
Bachelor of Science in Business Administration (BSBA) - Marketing Management
AMA Computer College
PERSONAL INFORMATION
- Date of Birth: May 11, 1991
- Gender: Female