ANGELICA U. AMBRAD
CAVITE - SILANG
Summary
To commit to a professional position where I can apply what I have learned in school and get work experience, as well as offer my limited knowledge and abilities to further my understanding of the discipline I have chosen. It allows me to grow intellectually, socially, and spiritually while working in a new setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Operations New Associates
Accenture
01.2025 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Health Operation Analyst
Accenture
11.2024 - 01.2025
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
- Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
On the job training
Municipal Social Welfare and Development- Local Government Unit of Silang Cavite
04.2022 - 06.2022
Education
Bachelor of Science - Information Technology
National College of Science And Technology
Dasmariñas, Cavite05.2023
K-12 Technical Vocational Livelihood Track - Home Economics Strand
Silang, Cavite05.2018
General Vito Belarmino National High School -
General Vito Belarmino National High School
Kalubkob, Silang05.2016
Kasuyan Elementary School -
Kasuyan Elementary School
Silang, Cavite05.2012
Skills
- Microsoft Word
- Excel
- Power point
- Oral and communication skills
- Time management
- Trustworthy
- Hardworking
- Work Ethic
- Determination
- Persistence
- Good at Data analysis
- Attention to detail
Personal Information
- Age: 25
- Date of Birth: 09/15/99
- Gender: Female
- Nationality: Catholic
- Marital Status: Single
Languages
Filipino/Tagalog
Advanced (C1)
English
Intermediate (B1)
Achievements And Awards
- 03/01/16, Industry Award (4th year high school)
- 03/01/13, Leadership Awardee
- 02/22/22, COC of Setting up computer network (Tesda Online Program)
- 02/08/22, COC of Installing and Configuring Computer System (Tesda Online Program)
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and beliefs.
Timeline
Insurance Operations New Associates
Accenture
01.2025 - Current
Health Operation Analyst
Accenture
11.2024 - 01.2025
On the job training
Municipal Social Welfare and Development- Local Government Unit of Silang Cavite
04.2022 - 06.2022
K-12 Technical Vocational Livelihood Track - Home Economics Strand
General Vito Belarmino National High School -
General Vito Belarmino National High School
Kasuyan Elementary School -
Kasuyan Elementary School
Bachelor of Science - Information Technology
National College of Science And Technology
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