Angelica Salazar
Customer Service Representative
Antipolo
Summary
Experienced Customer Care Representative brings 2+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Carelon Global Solutions
11.2021 - 03.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated customers about billing, payment processing and support policies and procedures.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
Customer Service Representative
Concentrix
09.2020 - 12.2020
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Business Administration
Eulogio "Amang" Rodriguez Institute of Science And
Sampaloc, Manila 05.2001 -
Skills
Custom Order Management
undefinedTimeline
Customer Care Representative
Carelon Global Solutions
11.2021 - 03.2024
Customer Service Representative
Concentrix
09.2020 - 12.2020
Bachelor of Science - Business Administration
Eulogio "Amang" Rodriguez Institute of Science And
05.2001 -