Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Salazar

Angelica Salazar

Customer Service Representative
Antipolo

Summary

Experienced Customer Care Representative brings 2+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

3
3
years of professional experience

Work History

Customer Care Representative

Carelon Global Solutions
11.2021 - 03.2024
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Remained knowledgeable regarding company policies and procedures and current developments within operational departments.

Customer Service Representative

Concentrix
09.2020 - 12.2020
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Science - Business Administration

Eulogio "Amang" Rodriguez Institute of Science And
Sampaloc, Manila
05.2001 -

Skills

Custom Order Management

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Timeline

Customer Care Representative

Carelon Global Solutions
11.2021 - 03.2024

Customer Service Representative

Concentrix
09.2020 - 12.2020

Bachelor of Science - Business Administration

Eulogio "Amang" Rodriguez Institute of Science And
05.2001 -
Angelica SalazarCustomer Service Representative