Angelica Ross B. Fagarita
Las Pinas City
Summary
Associate Manager with over 13 years of e-commerce experience, specializing in leadership and problem-solving to enhance team performance. Proven track record of navigating challenges and implementing strategies that drive growth and success. Committed to fostering collaboration and innovation to achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Associate Manager - One Stock Solution (1SS)
BF Jade E-Services (Zalora Philippines)
Muntinlupa City
07.2023 - 04.2025
- Managed SAP processes to ensure efficient order handling for 1SS clients.
- Monitored both B2B and B2C orders to maintain accuracy and timeliness.
- Presented KPI reviews to clients, highlighting performance metrics.
- Resolved operational escalations related to brand issues in a timely manner.
- Collaborated with internal departments including Warehouse Operations, Logistics, Finance, and Project Management.
- Monitored forecasts against actual orders to optimize inventory levels.
- Addressed client concerns and issues promptly to enhance satisfaction.
Inbound and Returns Senior Supervisor
BF Jade E-Services (Zalora Philippines)
Muntinlupa City
05.2020 - 07.2023
- Managed Inbound and Returns teams to optimize operational efficiency.
- Created and submitted Kaizen and GSTD initiatives for process improvement.
- Achieved Jedi certification in White, Yellow, and Green Belt methodologies.
- Oversaw manpower management for both full-time and seasonal staff.
- Developed and presented supply chain reports to management for strategic decision-making.
- Monitored daily processes to ensure compliance with established standards.
- Collaborated with Commercial team, Customer Service, and Logistics to enhance workflow.
Returns Supervisor
BF Jade E-Services (Zalora Philippines)
Muntinlupa City
05.2016 - 05.2020
- Monitored team productivity to identify areas for improvement.
- Created supply chain reports to inform strategic decision-making.
- Developed dashboards to visualize key performance metrics.
- Managed manpower resources to optimize operational efficiency.
- Oversaw day-to-day processes to ensure smooth workflow across departments.
- Collaborated with internal teams, including Customer Service and Logistics, to enhance coordination.
- Reported findings to upper management for ongoing project alignment.
Returns Team Leader
BF Jade E-Services (Zalora Philippines)
Muntinlupa City
05.2015 - 05.2016
- Monitored returned packages to ensure efficient processing.
- Oversaw team productivity to maintain high performance standards.
- Handled issues promptly to minimize disruptions.
- Coordinated with customer service to resolve inquiries and enhance satisfaction.
- Collaborated with logistics to streamline delivery processes.
- Engaged with operations to optimize workflow and resource allocation.
Returns Processor
BF Jade E-Services (Zalora Philippines)
Muntinlupa City
05.2014 - 05.2015
- Processed return items efficiently to maintain inventory accuracy.
- Received packages from courier, ensuring timely updates in the system.
Sale Representative
BF Jade E-Services (Zalora Philippines)
Muntinlupa City
03.2012 - 05.2014
- Monitored sales orders to ensure accuracy and timeliness.
- Printed invoices for each order to facilitate processing.
QA/QC Inspector
Thong Shing Electronics Philippines
Calamba City
06.2010 - 03.2012
- Ensured products and services align with established quality standards and requirements.
Office Staff
Landbank of the Philippines
Calamba City
03.2009 - 05.2009
- Facilitate daily office operations through efficient phone management, mail and email handling, appointment scheduling, record maintenance, and report preparation.
Education
City College of Calamba - Bachelor of Science Information And Technology
City College of Calamba
Calamba City, Laguna01.2010
Kapayapaan National High School -
Kapayapaan National High School
Calamba City01.2006
Central Elemenatry School -
Central Elemenatry School
Laguna01.2002
Skills
- Computer troubleshooting
- Microsoft Office suite
- Google Docs and Sheets
- Leadership abilities
- Communication skills
- Data analysis
- Standard operating procedures
- Problem solving
- Team collaboration
- Business review and KPIs
- Operational processes
References
- Jeffrey C. Bas, Inbound and Returns Senior Supervisor, +639178544170
- Sarah Jane Dadivas, Commercial Executive, +639508335593
Seminars Or Training Attended
- Creating Macromedia Flash using PHP and Dreamweaver, Lazaro Hall, Calamba City, Laguna, 10/10/08
- Basic Electronics, PC Repair and Troubleshooting, Digital Image Processing, Gabaldon Building, Calamba City, Laguna, 11/22/08
- Jedi Initiative to Jedi Knight Training (White, Yellow and Green Belt), MCX E-COMMERCE CENTER, Daang Hari and Daang Reyna Junction, Muntinlupa City, 1776
Personal Information
- Age: 35
- Citizenship: Filipino
- Place of Birth: Pasay City
- Date of Birth: 02/07/90
- Gender: Female
- Marital Status: Married
- Religion: Born Again Christian
Languages
English
First Language
Timeline
Associate Manager - One Stock Solution (1SS)
BF Jade E-Services (Zalora Philippines)
07.2023 - 04.2025
Inbound and Returns Senior Supervisor
BF Jade E-Services (Zalora Philippines)
05.2020 - 07.2023
Returns Supervisor
BF Jade E-Services (Zalora Philippines)
05.2016 - 05.2020
Returns Team Leader
BF Jade E-Services (Zalora Philippines)
05.2015 - 05.2016
Returns Processor
BF Jade E-Services (Zalora Philippines)
05.2014 - 05.2015
Sale Representative
BF Jade E-Services (Zalora Philippines)
03.2012 - 05.2014
QA/QC Inspector
Thong Shing Electronics Philippines
06.2010 - 03.2012
Office Staff
Landbank of the Philippines
03.2009 - 05.2009
City College of Calamba - Bachelor of Science Information And Technology
City College of Calamba
Kapayapaan National High School -
Kapayapaan National High School
Central Elemenatry School -
Central Elemenatry School
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