ANGELICA RONDINA
Caloocan City, Metro Manila
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Provider Service Advocate
Teleperformance
Quezon City, Metro Manila
04.2022 - 10.2023
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
Customer Service Representative
VXI Global Holdings
Quezon City, Metro Manila
05.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Technical Support Representative
Concentrix
Quezon City, Metro Manila
08.2020 - 03.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Researched product and issue resolution tactics to address customer concerns.
Accounting Clerk
Sunryl Services Company LTD
Quezon City, Metro Manila
05.2018 - 06.2019
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Inspected account books and recorded transactions.
- Input high volume of monthly invoices with consistent accuracy.
- Completed biweekly payroll for company personnel.
- Collected and summarized expenses for profit and loss analysis.
Education
Associate Degree - Accounting Business And Management Strand
Metro Manila College
Quezon City, Metro Manila, Philippines04.2018
High School Diploma -
Culiat High School
Quezon City, Metro Manila, Philippines04.2016
Skills
- Decision-making skills
- Customer service background
- Data Entry
- Medical terminology knowledge
- Call center experience
- Technical Support
- Clerical Support
- Live chat support
Timeline
Provider Service Advocate
Teleperformance
04.2022 - 10.2023
Customer Service Representative
VXI Global Holdings
05.2021 - 03.2022
Technical Support Representative
Concentrix
08.2020 - 03.2021
Accounting Clerk
Sunryl Services Company LTD
05.2018 - 06.2019
Associate Degree - Accounting Business And Management Strand
Metro Manila College
High School Diploma -
Culiat High School