Dedicated customer service professional with proven skills in problem resolution, data entry, and call management. Committed to enhancing customer satisfaction through effective communication and active listening.
Open To Work
Hi, I’m
Angelica Rabang
Pasay, Metro Manila
Summary
Overview
10
years of professional experience
Work History
SagilityAlabang (Remote)
Customer Service Representative
11.2021 - Current
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes and enhance service efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized CRM software to track customer interactions and ensure accurate data management.
W-tech Oriental GroupManila, Metro Manila, Philippines
Casino Attendant
10.2018 - 01.2021
Job overview
- Implemented process improvements that streamlined workflow efficiency within the casino environment.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Bench
Customer Service Cashier
11.2017 - 01.2018
Job overview
- Processed customer transactions accurately and efficiently at point of sale.
- Trained new cashiers on operational procedures and customer service best practices.
- Managed cash register operations, ensuring proper cash handling and reconciliation.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Robinsons Retail Holdings
Customer Service Representative
11.2015 - 03.2016
Job overview
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Datamex Institute of Computer TechnologyBacoor, Province Of Cavite, Philippines
from Office Administration
03-2015
University Overview
Skills
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Call management
- Documentation
- Quality control
- Process optimization
Watching series, Singing, Dancing
Watching series, Singing, Dancing
I Enjoy watching series it helps me to relax most my favorite series is about investigations im fascinating to those character with high IQ level .
Timeline
Customer Service Representative
Sagility
11.2021 - Current
Casino Attendant
W-tech Oriental Group
10.2018 - 01.2021
Customer Service Cashier
Bench
11.2017 - 01.2018
Customer Service Representative
Robinsons Retail Holdings
11.2015 - 03.2016
Datamex Institute of Computer Technology
from Office Administration