ANGELICA M. TRINIDAD
Licensed Professional Teacher
Lucena City
Summary
Dedicated and self-motivated professional with a strong work ethic and commitment to excellence. Equipped with a diverse skill set and extensive knowledge, ready to contribute effectively to the growth and success of the institution. Proven ability to assume responsibilities with diligence and integrity, ensuring efficient achievement of goals. Passionate about fostering a collaborative environment that drives innovation and progress.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
English as a Second Language Tutor
Preply
01.2021 - 01.2026
- Facilitated 4000+ interactive virtual sessions for global clients, delivering top-tier service tailored to varied learning styles and technical capabilities.
- Maintained a 4.95/5 customer satisfaction score across 100+ client evaluations through proactive rapport-building, empathy, and active listening.
- Managed end-to-end session logistics, including scheduling, attendance tracking, and technical troubleshooting across video conferencing tools and CRM platforms.
- De-escalated client frustration regarding technical glitches or scheduling conflicts, converting potential cancellations into renewed long-term bookings.
English as a Second Language Tutor
ACADSOC
01.2019 - 01.2021
- Delivered 2,000+ personalized 1-on-1 virtual sessions to Chinese students (ages 4 to adult), maintaining an engaging, welcoming, and culturally sensitive environment across all interactions.
- Leveraged Total Physical Response (TPR), visual aids, and adaptive communication techniques to bridge significant language barriers, ensuring a seamless and non-intimidating customer experience.
- Maintained a 98% satisfaction rating and a 4.9/5 student rating score, resulting in high client retention and repeat lesson bookings from satisfied parents and adult learners.
- Handled student anxiety, behavioral challenges, and parent inquiries with patience and diplomacy, successfully turning frustrating moments into positive, trust-building interactions.
- Navigated Acadsoc’s proprietary virtual classroom software (A-Class/ClassIn) and CRM platforms, resolving real-time technical glitches, audio/video lag, and connection issues without disrupting session flow.
- Provided detailed, actionable post-lesson evaluation reports for parents after every class, maintaining clear communication records to support ongoing client goals and satisfaction.
Education
Bachelor of Technical Vocational Teacher Education -
DALUBHASAAN NG LUNGSOD NG LUCENA
01.2023
Accountancy Business Management
ST.AUGUSTINE SCHOOL OF NURSING
01.2019
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LUCENA CITY NATIONAL HIGHSCHOOL
01.2017
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LUCENA EAST 8 ELEM. SCHOOL
01.2013
Skills
- Strong command of English
- Effective communication in both verbal and written forms
- Strong instructional capabilities
- Effective communication skills
- Effective conflict resolution
- Customer satisfaction management
Certification
Teaching English as a Foreign Language (2021), Licensed Professional Teacher
Timeline
English as a Second Language Tutor
Preply
01.2021 - 01.2026
English as a Second Language Tutor
ACADSOC
01.2019 - 01.2021
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LUCENA EAST 8 ELEM. SCHOOL
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LUCENA CITY NATIONAL HIGHSCHOOL
Accountancy Business Management
ST.AUGUSTINE SCHOOL OF NURSING
Bachelor of Technical Vocational Teacher Education -
DALUBHASAAN NG LUNGSOD NG LUCENA
References
- Mark, Dando, Registered Social Worker, 09272486211
- Francin, Lauraine Amador, Licensed Professional Teacher, 09396512375
- Kim, Mae Lee Ramirez, College Professor, 09569463687