Angelica Mendoza
Sr. Team Leader - Sales Coordinators
Manila
Summary
Experienced Team Leader with over 4 years of experience in Business Process Operational Support. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Sr Team Leader
Wrist Ship Supply Service Center
Manila
01.2022 - Current
- Improved operations through consistent hard work and dedication.
- Led team of 35 members while providing exceptional customer service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Robotic Process Analyst
Wrist Ship Supply Service Center - Denmark based (WFH)
Manila
12.2020 - 12.2021
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared variety of different written communications, reports and documents.
- Collaborated with team members to achieve target results.
- Drove operational improvements which resulted in savings and improved profit margins.
- Improved operations through consistent hard work and dedication.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created plans and communicated deadlines to complete projects on time.
Team Leader/Sr Team Leader
Wrist Ship Supply Service Center
Manila
06.2019 - 12.2020
- Led team of 15 members while providing exceptional customer service.
- Built strong relationships with customers through positive attitude and attentive response.
- Implemented new working processes to deliver multiple improvements.
- Assisted with new hire processing and existing training programs.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Cross-trained and provided backup support for organizational leadership.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Process Expert
Wrist Ship Supply Service Center
Manila
04.2017 - 05.2019
- Analyzed and assessed functional and organizational activities.
- Collaborated with upper management to drive strategy and implement new processes.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Optimized core processes to improve business performance and operational agility.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
Business Process Associate
Wrist Ship Supply Service Center
Manila
06.2016 - 04.2017
- Performed data entry operations to update database with customer responses.
- Collected, arranged and input information into database system.
- Received and followed pick sheets to gather merchandise for customer orders.
- Completed day to day work, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Science - Business Teacher Education
Polytechnic University of The Philippines
Sta. Mesa, Manila 06.2012 - 04.2016
Skills
Cross-functional teams leadership
Certification
Lean White Belt Training
Timeline
Sr Team Leader
Wrist Ship Supply Service Center
01.2022 - Current
Robotic Process Analyst
Wrist Ship Supply Service Center - Denmark based (WFH)
12.2020 - 12.2021
Team Leader/Sr Team Leader
Wrist Ship Supply Service Center
06.2019 - 12.2020
Lean White Belt Training
12-2018
Civil Service License
10-2018
Process Expert
Wrist Ship Supply Service Center
04.2017 - 05.2019
Business Process Associate
Wrist Ship Supply Service Center
06.2016 - 04.2017
Bachelor of Science - Business Teacher Education
Polytechnic University of The Philippines
06.2012 - 04.2016
Similar Profiles
RANDALL BERRYRANDALL BERRY
Warehouse Manager at WRIST SHIP SUPPLYWarehouse Manager at WRIST SHIP SUPPLY
CAMERON MAJORSCAMERON MAJORS
Medical Records Specialist at Hand and Wrist Center Of HoustonMedical Records Specialist at Hand and Wrist Center Of Houston
IBRAMSHA MEERAMAIDEENIBRAMSHA MEERAMAIDEEN
Procurement Manager at CTM SHIP SUPPLY PTE LTDProcurement Manager at CTM SHIP SUPPLY PTE LTD