Angelica Marallag
Imus, Province Of Cavite
Summary
Dynamic Public Records Researcher with a proven track record at First Advantage Philippines Inc., specializing in legal research and records management. Expert in enhancing data integrity through critical evaluation and quality control measures. Adept at problem-solving and mentoring, fostering a collaborative environment to achieve compliance and operational excellence.
Overview
10
10
years of professional experience
Work History
Public Records Researcher
First Advantage Philippines Inc
02.2021 - 01.2026
- Conducted comprehensive public records research to ensure compliance with regulations.
- Analyzed and verified information accuracy from various databases and government sources.
- Collaborated with cross-functional teams to streamline data retrieval processes.
- Developed standardized procedures for efficient document handling and management.
- Trained and mentored junior researchers on best practices in public records retrieval.
- Implemented quality control measures to enhance data integrity and reliability.
Customer Service Representative
Global Integrated Contact Facilities (GICF) Inc.
05.2016 - 09.2020
- Resolved customer inquiries and issues through effective communication channels.
- Collaborated with team to enhance customer satisfaction metrics and service delivery.
- Trained new staff on company policies and customer service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Business Administration
Cavite State University
Cavite City, Province Of Cavite, PhilippinesNo Degree - Career And Technical Education
Technical Education And Skills Development Authority
Bansud Oriental MinooroSkills
- Legal research
- Document review
- Background checks
- Records management
- Critical evaluation
- Accuracy and thoroughness
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Accomplishments
- Achieved a high score and has been a top agent for several years. Providing quality and accuracy to clients.
Timeline
Public Records Researcher
First Advantage Philippines Inc
02.2021 - 01.2026
Customer Service Representative
Global Integrated Contact Facilities (GICF) Inc.
05.2016 - 09.2020
Business Administration
Cavite State University
No Degree - Career And Technical Education
Technical Education And Skills Development Authority