Angelica Marallag
Imus, Province Of Cavite
Summary
Dynamic Public Records Researcher with a proven track record at First Advantage Philippines Inc., specializing in legal research and records management. Expert in enhancing data integrity through critical evaluation and quality control measures. Adept at problem-solving and mentoring, fostering a collaborative environment to achieve compliance and operational excellence.
Overview
10
10
years of professional experience
Work History
Public Records Researcher
First Advantage Philippines Inc
7F Kingston Tower, Acacia Avenue, Madrigal Busines (Remote)
02.2021 - 01.2026
- Conducted comprehensive public records research to ensure compliance with regulations.
- Analyzed and verified information accuracy from various databases and government sources.
- Collaborated with cross-functional teams to streamline data retrieval processes.
- Developed standardized procedures for efficient document handling and management.
- Trained and mentored junior researchers on best practices in public records retrieval.
- Implemented quality control measures to enhance data integrity and reliability.
Customer Service Representative
Global Integrated Contact Facilities (GICF) Inc.
11th Floor, Robinsons Equitable Tower, ADB Ave, Or (Remote)
05.2016 - 09.2020
- Resolved customer inquiries and issues through effective communication channels.
- Collaborated with team to enhance customer satisfaction metrics and service delivery.
- Trained new staff on company policies and customer service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Business Administration
Cavite State University
Cavite City, Province Of Cavite, PhilippinesNo Degree - Career And Technical Education
Technical Education And Skills Development Authority
Bansud Oriental MinooroSkills
- Legal research
- Document review
- Background checks
- Records management
- Critical evaluation
- Accuracy and thoroughness
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Accomplishments
- Achieved a high score and has been a top agent for several years. Providing quality and accuracy to clients.
Timeline
Public Records Researcher
First Advantage Philippines Inc
02.2021 - 01.2026
Customer Service Representative
Global Integrated Contact Facilities (GICF) Inc.
05.2016 - 09.2020
Business Administration
Cavite State University
No Degree - Career And Technical Education
Technical Education And Skills Development Authority