Angelica Magcalas
Arayat
Summary
Dynamic Patient Support Specialist with TTEC, adept at enhancing patient experiences through excellent communication and problem-solving skills. Proven ability to manage inquiries and appointments while maintaining meticulous records. Tech-savvy and organized, I thrive in fast-paced environments, ensuring accuracy and efficiency in all interactions.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Patient Support Specialist
TTEC
Mexico Pampanga
08.2026 - Current
- Handled patient inquiries at TTEC healthcare support center, ensuring timely and accurate responses
- Scheduled appointments and updated patient records in CRM systems
- Providing details with their medication status and tracking.
- Assisted in processing payments and managing subscription accounts to enhance patient access to services.
- Reviewed and confirmed prescription details, ensuring patient safety and adherence to compliance standards.
Customer Service Representative
TTEC
Mexico Pampanga
11.2023 - 08.2026
- Account Management & Customer Support: Provide comprehensive assistance via phone, chat, and digital channels to resolve billing inquiries, process plan changes, and facilitate device upgrades.
- Technical Troubleshooting: Diagnose and resolve customer issues related to device connectivity, mobile applications, network coverage, and hardware performance.
- Consultative Sales & Upselling: Analyze customer accounts to identify needs and recommend tailored T-Mobile products, accessories, services, and data plans that enhance value.
- Customer Retention: Effectively address complaints and resolve service-related concerns to deliver the signature Un-carrier experience and reduce churn.
- Customer Account Documentation: Accurately maintain and update customer records in systems to ensure data integrity after every interaction.
Private School Teacher
Arayat Holy Child Educational Foundation Inc.
Arayat, Pampanga
06.2019 - 07.2023
- Delivered engaging instruction and support through virtual platforms (Zoom, Google Meet)
- Proficient in Google Workspace, MS Office, LMS, and online communication tools
- Provided clear, empathetic remote support to resolve user/student technical and academic concerns
- Demonstrated strong written communication, patience, and professionalism in all remote interactions
- Managed time, tasks, and records independently in a fast-paced, deadline-driven environment
- Maintained accurate digital documentation and reports in compliance with school standards
Education
Bachelor of Secondary Education - Physical Education
Pampanga State Agricultural University
Magalang, Pampanga 06.2015 - 04.2019
Skills
- Virtual Collaboration & Customer Support - Experience assisting clients remotely
- Issue resolution
- Attention to Detail & Accuracy - Precise in documentation and record-keeping
- Task management
- Time Management & Self-Discipline - Can work independently without supervision
- Software adaptability
- Written and verbal communication
Languages
English
First Language
English
Proficient (C2)
C2
Certification
I am a Licensed Professional Teacher and a tenured Customer Service Support professional with almost 4 years of experience. My background in education has strengthened my communication, patience, and problem-solving skills, which I have effectively applied in delivering excellent customer service, ensuring client satisfaction, and maintaining high-quality support.
Timeline
Patient Support Specialist
TTEC
08.2026 - Current
Customer Service Representative
TTEC
11.2023 - 08.2026
Private School Teacher
Arayat Holy Child Educational Foundation Inc.
06.2019 - 07.2023
Bachelor of Secondary Education - Physical Education
Pampanga State Agricultural University
06.2015 - 04.2019