Angelica Macapagal
Summary
Experienced Software Tester with almost 4 years in Manual and Functional Testing. Skilled in creating test cases, identifying bugs, and ensuring software meets quality standards. Strong at working with teams to deliver reliable products and improving testing processes. Focused on delivering high-quality results and solving issues efficiently.
Overview
9
9
years of professional experience
Work History
Quality Engineering Associate
Accenture Inc.
03.2021 - Current
- Coordinate with the development team, business analysts, and product owner to understand the application and testing requirements.
- Develop detailed test plans, cases, and scripts covering various scenarios and conditions.
- Collect and analyze testing metrics, such as test coverage, execution progress, and defect density.
- Collaborate with testing and development teams to ensure effective testing processes.
- Create and maintain comprehensive documentation, including test plans, cases, scripts, and reports.
- Document defect reproduction steps, related test data, and relevant details.
- Perform regression testing to verify fixes and ensure no new bugs arise.
- Test all cases thoroughly to ensure the application functions as intended.
Service Desk Analyst
Diversified Technology Solutions International Inc
01.2018 - 05.2019
- Address and resolve basic technical issues and service requests. Log all incidents and escalate complex issues to the appropriate team.
- Manage support requests received via email, chat, or phone, and follow standard procedures to resolve them.
- Provide first-level technical support for internal customers, including troubleshooting:
- Windows 7 and above, Microsoft Office 2010 and newer, and Internet Explorer.
- Hardware/software conflicts, VPN, network, and wireless connectivity.
- Remote support using tools like SCCM.
- Mobile devices (smartphones, tablets, iOS, and Android).
- Escalate unresolved issues to Tier II support when needed.
- Meet client SLA requirements and maintain high customer satisfaction.
- Install, configure, and troubleshoot Microsoft applications and mobile email.
- Keep detailed records of software and hardware issues.
Global Helpdesk Support
Accent Micro Technologies Inc.
02.2016 - 01.2018
- Provide first-level IT support by troubleshooting and resolving incidents and service requests.
- Respond to emails and calls with accurate solutions.
- Log all tickets using standard tracking software and follow Service Desk procedures.
- Stay updated on helpdesk policies and services.
- Deliver effective technical support over the phone.
- Manage ticket queues, ensuring clear communication with customers and peers.
- Work with urgency and commitment to resolve issues under pressure.
Education
Bachelor of Science - Information Technology
De La Salle University-Dasmariñas
Cavite04-2015
High School Diploma -
Mother Theresa School
City Of General Trias, Cavite03-2011
Skills
- Testing strategies and execution
- Project Management
- Documentation and Reporting
- Collaboration & Communication
- Defining test objectives, scope, and deliverables
- Maintaining and updating test plans, test cases, and documentation
- Manual, Functional, Regression, User Acceptance, Automation Testing
- JIRA, Browserstack, Confluence
- Basic knowledge with API Testing, Postman, and SOAP
References
Chona S. Borja
Accenture, Manager
chona.s.borja@accenture.com
+639178105280
Timeline
Quality Engineering Associate
Accenture Inc.
03.2021 - Current
Service Desk Analyst
Diversified Technology Solutions International Inc
01.2018 - 05.2019
Global Helpdesk Support
Accent Micro Technologies Inc.
02.2016 - 01.2018
Bachelor of Science - Information Technology
De La Salle University-Dasmariñas
High School Diploma -
Mother Theresa School
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