Angelica Lovedorial
Sorsogon,Philippines
Summary
Quality assurance and customer support professional with over five years of experience in software testing and reliability. Expertise in identifying bugs through comprehensive testing processes. Proven ability to facilitate communication between technical teams and end users, enhancing overall service delivery.
Overview
13
13
years of professional experience
Work History
QA Manual Tester and Customer Support
iasset.com Pty
06.2021 - Current
- Conducted comprehensive software testing, including functional, system, and regression tests, to identify bugs and ensure software reliability.
- Utilised JIRA for bug tracking and project management, improving team communication and project visibility.
- Directed problem resolution by analysing complaints, confirming root causes, and deciding solutions.
- Coordinated solution delivery by explaining options, expediting adjustments, and tracking outcomes until resolved.
- Provided knowledgeable responses to product and service enquiries for customer needs.
Senior Sales Specialist
S&P Global Market Intelligence
Makati City, Philippines
10.2018 - 06.2021
- Managed renewal process for CUSIP Global Services across 300+ contracts.
- Coordinated with account managers on client requests and operational handovers.
- Created and maintained business process documents for everyday reference.
Vendor Licensing Specialist
Ingram Micro, Inc.
Taguig City, Philippines
07.2014 - 09.2018
- Managed quote-to-order and renewal end-to-end, from quotes to orders.
- Coordinated timely renewal actions and smooth handoffs across sales operations.
- Delivered high customer satisfaction through clear, consistent customer communication.
Customer
StarTek International Ltd.
Pasig City, Philippines
11.2013 - 07.2014
- Resolved technical issues for customers through telephone, email, and live chat support, enhancing customer satisfaction and sales.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Undergraduate - BS Biology
Bicol University College of Science
Legazpi City, Philippines01-2012
Skills
- Tier 1 support
- Customer relationship management
- Issue escalation and ticketing
- Quality assurance
- Bug tracking and testing
- Jira and Confluence proficiency
Timeline
QA Manual Tester and Customer Support
iasset.com Pty
06.2021 - Current
Senior Sales Specialist
S&P Global Market Intelligence
10.2018 - 06.2021
Vendor Licensing Specialist
Ingram Micro, Inc.
07.2014 - 09.2018
Customer
StarTek International Ltd.
11.2013 - 07.2014
Undergraduate - BS Biology
Bicol University College of Science