Angelica Lorenzana
Virtual and Chat Assistant
Quezon City,Philippines
Summary
Friendly and driven professional with strong communication and problem-solving skills, combined with solid background in client interaction and conflict resolution. Demonstrates proficiency in managing inquiries and providing solutions through active listening and empathy. Ready to contribute to enhancing customer satisfaction and support in customer service representative role.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IntouchCx Inc.
Quezon City, Philippines
04.2023 - 02.2025
- I experience how to cater hosts through calls/messages/emails when they encounter issues about their reservation bookings, managing their calendar availability, managing their listings, payouts, taxes and maintaining their performances to be on the top platforms recommended lists.
- I experience how to cater guests through calls/messages/emails when they encounter reservation issues such us check in/out, amenity issue, changing dates, issues when paying a reservation, cancellations and refunds.
Customer Service Representative (Chat Support)
Infocom Technologies Inc.
Quezon City, Philippines
02.2022 - 02.2023
- I experience how to manage the brands social media accounts and answering users inquiries in the page by using salesforce (chat/email support). Making sure posts are engaging to gain more followers and users and help maintain the customer satisfaction of the brand.
Customer Service Representative
Ibex Global
Davao City, Philippines
07.2019 - 02.2022
- I experience how to cater restaurant owners on how to use the platform by accepting and decline orders. Giving them the details of their payments and monitoring performances.
- I experience how to cater customers by answering their inquiries such as estimated delivery arrival, changes on the orders, additional instructions to the riders, cancelled orders and refunds.
Education
Bachelor of Elementary Education - Generalist - Education
Southern Technological Institute of the Philippine
Bislig, Province of Surigao del Sur 06.2016 - 03.2020
Skills
-Knows basic computer skills and with the knowledge of Internet ( Microsoft Office)
-Knows how to handle and communicate with other people
-Have an experience how to cater a customer (calls/messages/emails)
-Trustworthy, Hardworking and Fast Learner
-Have an ability to multitask and flexible
-Willing to learn, to be trained and extend knowledge in all job that will suit to my interest and skills
Timeline
Customer Service Representative
IntouchCx Inc.
04.2023 - 02.2025
Customer Service Representative (Chat Support)
Infocom Technologies Inc.
02.2022 - 02.2023
Customer Service Representative
Ibex Global
07.2019 - 02.2022
Bachelor of Elementary Education - Generalist - Education
Southern Technological Institute of the Philippine
06.2016 - 03.2020