Patrina Barrera

● Developing a project plan, defining scope, objectives, tasks, milestones,
resources, and timelines.
● Monitoring progress, quality, and performance against KPIs, making
adjustments as needed.
● Leading the project team, delegating tasks, and managing performance and
morale.

● Assist the Project Manager in the development of project plans, including
timelines, budgets, resource allocation, and risk management.
● Assist in assigning tasks to team members and monitor their progress.
● Help monitor project progress, ensuring that all activities are carried out
according to the project plan.

● Lead the team of developers and support staff, fostering a collaborative and productive work environment.

● Coordinate with department heads to align development projects and support activities with overall business objectives.

● Manage and prioritize development projects, ensuring timely delivery and adherence to quality standards.

● Ensure the efficient operation of the support team, focusing on timely and effective resolution of customer issues.

● Provide leadership and direction for all operational activities, ensuring alignment with the organization's goals and objectives.

● Identify areas for improvement within operational processes and lead initiatives to streamline workflows and enhance productivity.

● Conduct performance evaluations, provide feedback, and identify training needs to support staff development.

● Work closely with other department heads to ensure seamless coordination and communication across the organization.

● Prepare and present reports on operational performance, challenges, and opportunities to senior management.

● Implement processes to monitor and improve service delivery, addressing any issues that may arise promptly.

● Respond promptly to customer inquiries via phone, email, chat, or in person.

● Assist customers with questions regarding products, services, orders, and account information.

● Provide accurate and detailed information to customers to help them make informed decisions.

● Address and resolve customer complaints or concerns in a courteous and efficient manner.

● Escalate complex or unresolved issues to the appropriate department or supervisor.

● Follow up with customers to ensure their issues have been resolved to their satisfaction.

● Gather data from primary and secondary sources, including surveys, interviews, databases, and publications.

● Prepare comprehensive reports, summaries, and presentations that communicate research findings effectively to stakeholders.

● Ensure that research databases are up-to-date and accurately reflect the latest data.