Dynamic Support Technician with a proven track record at PayPal, excelling in troubleshooting and user training. Enhanced team productivity through effective communication and proactive problem-solving. Skilled in remote technical support and committed to delivering exceptional customer service, ensuring minimal downtime and improved system efficiency.
Hi, I’m
Angelica Kobayashi
Email Support Agent
Magdalena,LAG
Summary
Overview
7
years of professional experience
3
Languages
Work History
Paypal
Support Technician
06.2024 - Current
Job overview
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Secured network infrastructure through implementation of updated security protocols, mitigating risk of data breaches or cyberattacks.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Completed inventory counts and organized supplies.
- Trained users on how to operate components and systems.
- Implemented proactive measures to identify potential issues before they escalated, minimizing system disruptions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
Toyota Company
Car Parts Assembly
04.2024 - 07.2024
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Maruyasu Co Ltd
Car Parts Inspector
02.2022 - 02.2024
Job overview
- Trained new inspectors on processes and best practices, promoting a consistent approach to quality assurance across the team.
- Conducted periodic audits of inspection procedures, ensuring compliance with industry standards and regulations.
- Expedited inspection times by developing and implementing standardized checklists for common car parts, promoting consistency across the team.
- Reduced defective part incidents by thoroughly examining each component for potential weaknesses or damage before approving them for use.
Cloudworkers Ag
Chat Support Specialist
01.2021 - 01.2024
Job overview
- Streamlined chat support processes for increased efficiency and reduced response time.
- Supported coworkers during peak periods by managing overflow chats as needed to maintain optimal service levels for all customers served.
- Conducted regular reviews of personal performance data to identify areas for improvement and implement targeted strategies accordingly.
- Successfully maintained a positive, professional demeanor even during challenging customer interactions, serving as a role model for other chat support specialists and contributing to a positive team culture that prioritized excellent service delivery above all else.
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.
- Handled sensitive customer situations with empathy and discretion while adhering strictly to company confidentiality policies regarding proprietary information dissemination protocols among authorized personnel only when absolutely necessary per established guidelines governing such matters internally at all times without exception whatsoever regardless of any extenuating circumstances whatsoever therein involved thereof herewith.
- Proactively communicated potential process improvements identified through daily work activities to supervisors for consideration in future updates or enhancements within the department''s operations plan framework.
- Collaborated closely with other departments to address cross-functional concerns efficiently.
- Achieved consistently high customer ratings through excellent problem-solving abilities and attentive listening skills.
- Developed comprehensive knowledge of product offerings to provide accurate information and personalized recommendations.
Prime Delica
Food Service Worker
11.2021 - 02.2022
Job overview
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
New Media Services
HTML Programmer
01.2019 - 01.2021
Job overview
- Enhanced website functionality by implementing responsive design techniques and HTML5 features.
- Collaborated with designers to create visually appealing and user-friendly websites for various clients.
- Streamlined content management processes by customizing CMS templates for easy use by non-technical staff members.
- Contributed to cross-functional teams by providing technical expertise on front-end development tasks.
- Developed mobile-first designs with CSS media queries, ensuring optimal display across a variety of screen sizes and devices.
- Refactored legacy HTML code to modern standards, improving overall site maintainability and accessibility compliance.
- Maintained clear documentation of codebase changes assisting other developers in understanding recent updates.
- Improved site navigation through effective use of semantic HTML elements, enhancing search engine optimization efforts.
- Participated in code reviews to maintain high-quality standards within the development team.
- Worked closely with back-end developers to integrate front-end components with server-side logic effectively.
New Media Services Philippines
Team Leader Manager
01.2019 - 01.2021
Job overview
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
5in1 Talk
English Teacher
01.2019 - 01.2020
Job overview
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Created and implemented activities to foster critical thinking skills of students.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Education
Magdalena Integrated National High SchoolMagdalena Laguna
High School Diploma from General Academic Strand
07.2021
University Overview
Skills
Remote support
Timeline
Support Technician
Paypal
06.2024 - Current
Car Parts Assembly
Toyota Company
04.2024 - 07.2024
Car Parts Inspector
Maruyasu Co Ltd
02.2022 - 02.2024
Food Service Worker
Prime Delica
11.2021 - 02.2022
Chat Support Specialist
Cloudworkers Ag
01.2021 - 01.2024
HTML Programmer
New Media Services
01.2019 - 01.2021
Team Leader Manager
New Media Services Philippines
01.2019 - 01.2021
English Teacher
5in1 Talk
01.2019 - 01.2020
Magdalena Integrated National High School
High School Diploma from General Academic Strand