Angelica Keh
Quezon city
Summary
Highly skilled and dedicated Executive Assistant with over a decade of experience providing seamless support to C-suite leaders in fast-paced, high-demand environments. Proven track record of prioritizing and managing multiple tasks simultaneously while exercising sound judgment and initiative. Dependable, well-presented, and consistently focused on delivering exceptional results. Demonstrates strong organizational, planning, and communication skills, with a keen ability to manage complex business relationships. Adept at executing tasks with precision and professionalism, ensuring the smooth operation of senior leadership functions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Executive Assistant to the CEO
ARMI, TeamRecruit, Staffing Venture Capital
08.2021 - 07.2024
- Strategic Schedule Management: Managed the CEO’s complex schedule, ensuring optimal time allocation for high-priority initiatives and executive decision-making.
- Meeting Coordination: Orchestrated and facilitated meetings at all organizational levels and with key clients, including agenda preparation, follow-ups, and logistical coordination.
- High-Level Communications: Acted as a trusted liaison, handling high-level communications on behalf of the CEO, maintaining consistency in messaging and professionalism.
- Invoice & Expense Management: Oversaw the full-cycle process of invoice coding, authorization, and timely payment of credit card statements and expense reimbursements.
- Confidentiality & Trust: Maintained strict confidentiality of sensitive company and client information, upholding a culture of trust and discretion.
- Delegation & Operational Continuity: Exercised independent judgment to delegate urgent matters during the CEO’s absence, ensuring the uninterrupted flow of operations.
- Executive Representation: Coordinated executive representation at partner events and engagements, managing RSVPs and liaising with senior leadership for strategic presence.
- Reporting & Analysis: Developed, analyzed, and maintained administrative reports and operational spreadsheets to support planning and logistics.
- Liaison Between Stakeholders: Served as the central administrative liaison between executive leadership, internal departments, and external stakeholders to streamline communication.
- Information Flow Management: Managed the flow of information across departments, ensuring timely dissemination of executive-level policies, procedures, and initiatives.
- Confidential Data & Record Management: Updated, maintained, and safeguarded confidential databases and records, ensuring data accuracy and confidentiality at all times.
Senior Executive Assistant | Payroll Specialist
Rip Van
06.2019 - 06.2021
- Schedule & Travel Management: Efficiently managed the schedules, events, and travel plans for 8 executives, including domestic and international trips, conferences, meetings, and seminars.
- Project Support: Assisted senior management in executing major initiatives and key projects, providing logistical support, documentation, and coordination to ensure project success.
- Financial Reporting & Budgeting: Created and managed detailed expense reports, budgets, and filing systems for the management team, ensuring accurate tracking of company finances.
- Executive Meeting Preparation: Conducted in-depth research to prepare, compile, and proofread briefing materials, agendas, and presentation decks for executive-level meetings, ensuring executives were fully prepared.
- Expense & Reimbursement Processing: Processed and tracked travel expenses and reimbursements for the executive team and senior management, ensuring compliance with company policies and timely reimbursements.
- Calendar & Time Management: Managed complex calendar scheduling for executives, optimizing availability and ensuring effective time allocation for high-priority initiatives and meetings.
- Event Planning & Logistics: Contributed to smooth business operations by meticulously planning and organizing meetings, conferences, and other corporate events, ensuring all logistical details were handled seamlessly.
- Cross-Functional Collaboration: Developed and nurtured strong relationships with internal departments to facilitate effective cross-functional collaboration, particularly on initiatives driven by senior leadership.
- Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
- Confidential Data & Record Management: Updated, maintained, and safeguarded confidential databases and records, ensuring data accuracy and confidentiality at all times.
Executive Assistant to the Chief Executive Officer
Teleperformance USA
05.2015 - 01.2019
- Correspondence & Mail Management: Managed both incoming and outgoing correspondence, including mail, email, and faxes, ensuring prompt and efficient communication for senior staff.
- Travel & Logistics Coordination: Oversaw travel arrangements for executives and senior management, including flight bookings, accommodations, and transportation, ensuring seamless travel logistics for domestic and international trips.
- Expense Management & Reimbursements: Processed and tracked travel expenses and reimbursements for the executive team, ensuring compliance with company policies and accurate expense reporting.
- Payroll Assistance: Assisted the payroll department in the accurate processing of employee payroll, maintaining confidentiality and supporting the efficient resolution of payroll inquiries.
- Operational Efficiency: Streamlined operations by prioritizing and delegating tasks, enabling senior staff to focus on strategic initiatives and increasing overall team productivity.
- Calendar & Schedule Management: Maintained and balanced complex executive calendars, ensuring optimal time allocation for critical meetings, events, and initiatives.
- Confidential Data & Record Management: Updated, maintained, and safeguarded confidential databases and records, ensuring data accuracy and confidentiality at all times.
- Report Writing & Communication: Drafted and edited reports, executive summaries, and newsletters, ensuring clarity, accuracy, and alignment with organizational goals and communications.
- Expense & Reimbursement Processing: Ensured timely and accurate processing of travel-related expenses and reimbursements for the executive team, maintaining financial accuracy and compliance.
- Scheduling & Availability Optimization: Managed executive calendars with a focus on maximizing availability for high-priority meetings and initiatives, while balancing competing demands.
Operations Manager, Customer Experience
Teleperformance
08.2017 - 11.2018
- Project & Goal Planning: Planned and delegated tasks to meet project or production goals, ensuring efficient allocation of resources and timely completion of objectives.
- Productivity & Performance Monitoring: Tracked employee productivity and performance, ensuring all tasks were completed to meet established quality standards and operational goals.
- Staff Development & Training: Conducted regular staff assessments to identify underperforming employees, providing targeted training or assistance to enhance their skills and performance.
- Shift Briefings & Task Delegation: Led staff meetings before shifts to assign tasks, communicate priorities, and ensure all team members were aligned on operational goals.
- Employee Satisfaction & Retention: Maintained a positive, supportive, and inclusive working environment to foster high employee morale and job satisfaction, contributing to team retention and engagement.
- KPI Achievement: Ensured the team consistently met or exceeded key performance indicators (KPIs) by analyzing reports and closely monitoring daily operations.
- Safety & Compliance Monitoring: Ensured adherence to safety regulations, store procedures, and company guidelines, continuously monitoring operations to mitigate risks and ensure compliance.
- Conflict Resolution & Shift Management: Addressed and resolved employee matters during shift management, including scheduling conflicts, complaints, and any other employee-related concerns, ensuring smooth operations.
Education
Information Technology -
Informatics
2008
Master of Business Administration - Management
Our Lady of Fatima College
2004
Skills
- Professionalism & Discretion
- Reliability & Integrity:
- Expert Time Management
- Exceptional Organizational Skills
- Adaptability & Flexibility
- Proactive Problem Solver
- Advanced Critical Thinking
- Expert Email & Calendar Management
- Executive Presentation Developmen
- Comprehensive Travel Administration
- Case & Project Management
- Administrative Support Specialist
- Payroll Administration
- Adaptability in Fast-Paced Environments
Certification
- Lean Six Sigma trained and certified
Education
other,other
Timeline
Senior Executive Assistant to the CEO
ARMI, TeamRecruit, Staffing Venture Capital
08.2021 - 07.2024
Senior Executive Assistant | Payroll Specialist
Rip Van
06.2019 - 06.2021
Operations Manager, Customer Experience
Teleperformance
08.2017 - 11.2018
Executive Assistant to the Chief Executive Officer
Teleperformance USA
05.2015 - 01.2019
Master of Business Administration - Management
Our Lady of Fatima College
Information Technology -
Informatics
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