ANGELICA JAPSON
Santa Rosa
Summary
Experienced and dedicated professional with a proactive mindset and a strong commitment to excellence. Eager to leverage skills in a dynamic role to contribute meaningfully to organizational success through innovation, collaboration, and the implementation of results-driven solutions. Committed to continuous growth and achieving excellence.
Overview
16
16
years of professional experience
8
8
Certificate
Work History
Customer Support Specialist/Social Media Manager/Executive Assistant
Pelvienne wellness Inc.
03.2024 - 03.2025
- Provide efficient email support, including creating customized templates and editing Kajabi email sequences for seamless communication
- Manage social media interactions by responding to comments and messages promptly, ensuring high levels of engagement and customer satisfaction
- Handle essential admin tasks such as email management and data entry with accuracy and attention to detail
- Conduct training sessions for newly hired team members, preparing effective PowerPoint presentations and detailed guidelines to equip them for success
ESL Master Teacher B Mentor
51talk
01.2015 - 01.2022
Customer Solutions Teammate - Venmo
Paypal
02.2021 - 06.2021
- Served as a Customer Service Representative, providing comprehensive support to American customers managing their PayPal accounts
- Specifically supported customers with their VENMO accounts
Pharmacy Aide
168 Family Generics Pharmacy and 1st Aide Multispecialty Clinic
01.2013 - 10.2014
- Leveraged knowledge in the medical field to work as a pharmacist, providing exceptional service in dispensing and selling medications
- Assisted the doctor in daily tasks, ensuring smooth operations within a small generic pharmacy and clinic setup
- Played a key role in supporting both patient care and clinic efficiency in a close-knit healthcare environment
Customer Service Representative
TELETECH
09.2010 - 06.2012
- Delivered top-notch support for postpaid Australian accounts, addressing general inquiries through calls as the primary mode of communication, with some email correspondence as needed
- Consistently ranked #1 in performance, excelling across key metrics such as Customer Satisfaction Score – CSAT, Attendance, Adherence, Average Resolution Time, and First Response Time
- Demonstrated exceptional efficiency, professionalism, and dedication, ensuring customer issues were resolved promptly and effectively
Medical Transcriptionist
Quality Transcription and Solution Specialist Inc.
07.2009 - 09.2009
- Accurately transcribed recordings from medical doctors worldwide, ensuring precision and clarity in documenting important medical information
- Demonstrated strong attention to detail, adhering to international medical standards and confidentiality protocols while delivering high-quality transcription services
Medical Transcriptionist
SPi Technologies Inc.
05.2009 - 06.2009
- Specialized in transcribing recordings such as medical abstracts and quick notes from doctors across the globe
- Ensured accuracy, clarity, and adherence to confidentiality protocols, delivering high-quality transcriptions tailored to various medical contexts
Education
Informatics - medical terminology, anatomy, Physiology, grammar, equipment, editing, and legal Responsibilities
Informatics
09.2011
University of Perpetual Help - DJGTMU
Medical Proper01.2008
Bachelor of Science - Biology major in Human Biology
De La Salle University
01.2003
Skills
- Outstanding Customer Service
- Tech Savvy
- Training
- Mentorship
- Moderator
- Social Media Management
- Data Entry
Timeline
Customer Support Specialist/Social Media Manager/Executive Assistant
Pelvienne wellness Inc.
03.2024 - 03.2025
Customer Solutions Teammate - Venmo
Paypal
02.2021 - 06.2021
ESL Master Teacher B Mentor
51talk
01.2015 - 01.2022
Pharmacy Aide
168 Family Generics Pharmacy and 1st Aide Multispecialty Clinic
01.2013 - 10.2014
Customer Service Representative
TELETECH
09.2010 - 06.2012
Medical Transcriptionist
Quality Transcription and Solution Specialist Inc.
07.2009 - 09.2009
Medical Transcriptionist
SPi Technologies Inc.
05.2009 - 06.2009
Informatics - medical terminology, anatomy, Physiology, grammar, equipment, editing, and legal Responsibilities
Informatics
University of Perpetual Help - DJGTMU
Bachelor of Science - Biology major in Human Biology
De La Salle University
Accomplishments
🎖️ Consistent top performer, surpassing key metrics.
🎖️ Swift, high-quality deliverables.
🎖️ Dedicated to exceeding client expectations
Certification
✨Medical Transcription
✨Customer Service Representative Certficates (Telstra and PayPal)
✨Tesol with Tefl and Teyl
✨ESL Skill Enhancements
✨Social Media Management - Kurso.PH
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