Angelica Hilario
Senior Sales Manager/virtual Assistant
GMA
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
HR Assistant
Blink Management
09.2022 - 01.2025
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Participated in recruitment and selection process for new hires.
Senior Account Manager
Delta Media
07.2021 - 04.2022
- Handled up to 15 agents as Team Leader
- Submitted daily reports on the progress of customer service projects
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Chat Moderator
Delta Media
06.2020 - 08.2020
- Effectively promote services through building genuine and valid connections with the customers
- Assisted clients in utilizing the cam models on specific sites such as imlive
- Developed an efficient strategy to market the existing services as well as new services
- Participated in proactive sales presentations
Sales Representative
Petshop ni Roy
02.2018 - 01.2019
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Clerk 1
Municipal of GMA
03.2015 - 11.2017
- Assisted in the preparation of documents and reports
- Maintained records of all transactions
- Assisted customers in terms of business permit, mayor's permit and marriage certificate
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Cashier
Jollibee Food Corporation
03.2015 - 11.2017
- Handled cash transactions with customers and processed customer payments.
- Assisted in the preparation of documents and reports and handled customers concerns while offering some of our product for a good number of sales.
- Passed our mystery shopper test and was given a good grade.
Education
Bachelor of Science - Psychology
University of Perpetual Help
GMA, Cavite 08.2019 - 06.2022
Skills
- Complaint resolution
- Daily workflow
- Advanced improvement
- Team Leader
- Client Service
- Advanced Sales expertise
- Office administration
- Human resources support
Timeline
HR Assistant
Blink Management
09.2022 - 01.2025
Senior Account Manager
Delta Media
07.2021 - 04.2022
Chat Moderator
Delta Media
06.2020 - 08.2020
Bachelor of Science - Psychology
University of Perpetual Help
08.2019 - 06.2022
Sales Representative
Petshop ni Roy
02.2018 - 01.2019
Clerk 1
Municipal of GMA
03.2015 - 11.2017
Cashier
Jollibee Food Corporation
03.2015 - 11.2017
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