ANGELICA GALLEGO
Customer Service Representative
Quezon City
Summary
Dynamic professional dedicated to driving organizational growth and profitability through a proven track record in challenging roles. Expertise in leveraging diverse experiences to implement innovative solutions that enhance operational efficiency. A strong commitment to fostering collaborative environments inspires teams to excel and achieve strategic objectives, ensuring alignment with company vision and goals. Passionate about continuous improvement and adapting to evolving industry trends to deliver exceptional results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Continuum/Everise
08.2023 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills.
Optus Collection CPS
Probe CX
01.2023 - 06.2024
- Addressed customer issues promptly and effectively.
- Processed payment extensions to accommodate customer needs.
CSR
VXI Panorama
11.2021 - 12.2022
- Concluded tenure with company.
- Clarified billing charges.
- Enhanced revenue by effectively upselling products.
Sales Lady
234 Pharmacy
05.2021 - 09.2021
- End of contract
Cashier
GTY Trading Company
08.2020 - 01.2021
- End of contract
3rd Round Area Supervisor
DSWD Listahanan
12.2019 - 03.2020
- End of contract
Sales lady
Jessa Bake shop
09.2019 - 11.2019
- End of contract
Education
Bachelor - Elementary Education
Northwest Samar State University
01.2019
High School Graduate - undefined
Ramon T. Diaz Memorial High School
01.2015
Skills
Can do multi-tasking and a team player
Disclaimer
I hereby certify that the written above are all true. ANGELICA ALVAREZ GALLEGO
PERSONAL DETAILS
- Date of Birth: March 16, 1998
- Marital Status: Single
- Nationality: Filipino
- Birthplace: Caloocan City
- Height: 5'1
Timeline
Customer Service Representative
Continuum/Everise
08.2023 - 08.2025
Optus Collection CPS
Probe CX
01.2023 - 06.2024
CSR
VXI Panorama
11.2021 - 12.2022
Sales Lady
234 Pharmacy
05.2021 - 09.2021
Cashier
GTY Trading Company
08.2020 - 01.2021
3rd Round Area Supervisor
DSWD Listahanan
12.2019 - 03.2020
Sales lady
Jessa Bake shop
09.2019 - 11.2019
Bachelor - Elementary Education
Northwest Samar State University
High School Graduate - undefined
Ramon T. Diaz Memorial High School
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