Angelica E. Chua
Rodriguez
Summary
Bringing strong foundation in customer service and team leadership, I excel in fostering positive workplace environments and motivating staff to achieve their best. My communication skills and problem-solving abilities ensure smooth operations and satisfied customers. Eager to apply hands-on approach to drive sales and enhance customer experiences.
Overview
14
14
years of professional experience
Work History
Store Manager
Watsons Personal Care Store
05.2024 - 11.2024
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Merchandised displays to showcase new and popular items.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
Department Head
Robinson Retail Holdings Inc.
04.2021 - 03.2024
- Reviewed and evaluated departmental performance, presenting reports to senior management with actionable insights and recommendations.
- Conducted regular performance reviews, offering constructive feedback and setting individual objectives.
- Collaborated with other managers to plan and direct organisational tasks.
Assistant Store Manager
Robinson Retail Holding Inc.
02.2019 - 07.2019
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Monitored store cleanliness and maintenance, creating a welcoming environment for customers.
- Managed scheduling, ensuring adequate staffing during peak times to optimise customer service.
Department Head
Robinson Retail Holding Inc.
03.2015 - 02.2019
- Reviewed and evaluated departmental performance, presenting reports to senior management with actionable insights and recommendations.
- Collaborated with other managers to plan and direct organisational tasks.
- Conducted regular performance reviews, offering constructive feedback and setting individual objectives.
Executive Secretary
Robinson Retail Holding Inc.
06.2012 - 03.2015
- Organised and minuted meetings, ensuring accurate record-keeping and follow-up on action points.
- Handled incoming calls and emails with warmth and professionalism, redirecting enquiries to relevant staff.
- Took detailed minutes in meetings, circulating information and relevant actions and chasing up accordingly.
- Implemented and maintained filing systems, ensuring efficient organisation and retrieval of documents.
Cashier
Super value Inc
05.2011 - 10.2011
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
Education
Bachelor of Science - Business Administration Major in Marketing Management
Our Lady of Perpetual Succor College
Marikina City, Metro Manila, Philippines05-2011
Skills
Customer service
Staff training
Sales forecasting
Team leadership
Staff mentoring
Sales KPI management
Inventory management
Visual merchandising
Performance evaluation
Sales reporting
Timeline
Store Manager
Watsons Personal Care Store
05.2024 - 11.2024
Department Head
Robinson Retail Holdings Inc.
04.2021 - 03.2024
Assistant Store Manager
Robinson Retail Holding Inc.
02.2019 - 07.2019
Department Head
Robinson Retail Holding Inc.
03.2015 - 02.2019
Executive Secretary
Robinson Retail Holding Inc.
06.2012 - 03.2015
Cashier
Super value Inc
05.2011 - 10.2011
Bachelor of Science - Business Administration Major in Marketing Management
Our Lady of Perpetual Succor College