Angelica Dumelod
Customer Service Representative
Quezon City,Metro Manila
Summary
Service Crew Member with over 2 years of experience in food and service industry. Seeking to apply the knowledge and skills and create a better room of improvement in the field of customer service. A high-energy outgoing member, friendly, and in depth understanding of assessing individual needs.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Service Crew
Golden Arches Development Corporation
Quezon City, Metro Manila
04.2019 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided resolution to problems regarding client's problem.
- Ensured to greet customers in a friendly, polite, and professional way.
- Demonstrated high attention to detail, organization, and ability to manage the customers' requests.
- Engaged customers in conversation that leads to purchasing products and services.
- Tracked documents and customers' information in a tracking database.
Education
College Undergraduate - Bachelor of Science in Chemical Engineering
Saint Louis University
Baguio City 06.2020 - 04.2021
High School Diploma -
Camarines Sur National High School
Naga City, Camarines Sur 06.2013 - 05.2017
Skills
Effective communication
Timeline
College Undergraduate - Bachelor of Science in Chemical Engineering
Saint Louis University
06.2020 - 04.2021
Service Crew
Golden Arches Development Corporation
04.2019 - 06.2021
High School Diploma -
Camarines Sur National High School
06.2013 - 05.2017
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