ANGELICA DIZON

Responsible for managing schedules, generating reports, and monitoring queues from multiple programs to ensure consistent service is maintained.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Language based transactional quality control

• Performing quality control per standard policies
• Achieved a 95% Average KPI
• Provided input in improving internal processes

As financial analyst we assist customers with their credit card, such as payment over the phone, filing a dispute, checking their balances or editing their information.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Minimized accounts receivable collections and reconciled customer billings and statements.

Assisting customers with their needs, such as accepting payment, member registration, cancelling their account .

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Answered constant flow of customer calls with minimal wait times.