Canva
Angelica Cruz
Property Management
Mexico,PAM
Summary
Results-driven property management professional with a strong focus on tenant relations, maintenance coordination, and operational efficiency. Proven ability to enhance tenant satisfaction while ensuring compliance with housing regulations.
Overview
18
18
years of professional experience
Work History
Property Management
A Cruz Apartment
06.2008 - 02.2026
- Supervised maintenance teams, coordinating repairs to enhance tenant satisfaction and retention.
- Conducted regular property inspections, identifying areas for improvement and implementing corrective actions.
- Managed property operations, ensuring compliance with housing regulations and standards.
- Negotiated lease agreements, optimizing terms to benefit both tenants and property interests.
- Streamlined rent collection processes, improving cash flow management across multiple properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hard copy format for the property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Education
Associate of Science - Preparatory Denstistry
Centro EscolarUniversity
Malolos, Province Of Bulacan, Philippines 04.2001 -
Skills
Property management
Residential management
Property inspections
Payment collection
Vacancy management
Maintenance management
Preventive maintenance scheduling
Administrative support
Property upkeep
Maintenance
Time management
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved [Issue] which led to [Results].
Interests
Timeline
Property Management
A Cruz Apartment
06.2008 - 02.2026
Associate of Science - Preparatory Denstistry
Centro EscolarUniversity
04.2001 -