Angelica Bermejo
Customer Service Representative
General Trias, Province Of Cavite
Summary
Professional Customer Support Specialist with strong focus on team collaboration and achieving results. Skilled in resolving customer inquiries, troubleshooting issues, and ensuring high levels of customer satisfaction. Adaptable to changing needs and known for reliability. Strong communication and problem-solving abilities, with track record of maintaining positive client relationships.
Overview
6
6
years of professional experience
Work History
Customer Support Advisor
NCH Customer Support Inc.
03.2023 - 07.2025
- Promoted a positive work environment by actively contributing ideas during team meetings aimed at enhancing overall productivity.
- Enhanced team performance with regular coaching and feedback sessions.
- Contributed to the development of a new training program for incoming Customer Support Advisors, improving onboarding experience.
- Maintained detailed records of customer interactions, allowing for better tracking of trends and improvements in service delivery.
Customer Service Representative
Alorica
10.2019 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Quality Assurance Coach
Alorica
11.2022 - 02.2023
- Reduced defect rates by collaborating with cross-functional teams to improve manufacturing processes.
- Developed testing protocols that reduced time spent on manual inspections while maintaining high-quality output levels.
- Streamlined quality assurance processes for increased efficiency and cost-effectiveness in production.
- Regularly audited suppliers to ensure they adhered to company quality standards and guidelines, resulting in more consistent materials and components received from vendors.
Education
Ladderized - Information Technology
Datamex Institute of Computer And Technology
Salitran, Dasma Cavite 04.2001 -
Skills
CRM software
Call handling
Customer service excellence
Complaint handling
Accomplishments
I’ve been recognized as a three-time Shining Star and Best CSA of the Month. I was promoted to Quality Coach Apprentice.
Timeline
Customer Support Advisor
NCH Customer Support Inc.
03.2023 - 07.2025
Quality Assurance Coach
Alorica
11.2022 - 02.2023
Customer Service Representative
Alorica
10.2019 - 03.2023
Ladderized - Information Technology
Datamex Institute of Computer And Technology
04.2001 -
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